Mindplace Centre Manager
Stafford, ST16 3AL
Permanent, Full time – 40 hours a week, Competitive salary + benefits
Role Overview
As the centre manager for Mindplace, you will be accountable for leading and owning all Mindplace Centre activities to ensure performance is optimised and clinical governance processes are adhered to. You’ll drive and improve operational performance across all service lines and ensure the Bupa Mindplace Centre consistently delivers the highest standards of customer service and satisfaction.
Responsibilities
- Support the Regional Operations Manager with the opening of new Mindplace centres across the region
- Lead and manage commercial and business needs of the Mindplace Centre, overseeing and maintaining client contacts and business relationships
- Drive operational efficiency through effective utilisation and efficient scheduling of resources, continually striving for profitable growth and innovation with the customer at the centre of everything we do
- Use insights from the Net Promoter System to continually drive improvements to the customer experience across the Mindplace Centre
- Seek opportunities to maximise business by owning the local marketing plan alongside HSBC, raising the centre’s profile in the local office and converting leads into new business
- Act as the operational lead with key corporate clients and support the Regional Onsites Manager with new business opportunities locally and service lines developments
- Analyse failure demand, customer satisfaction results, complaints and immediate feedback, working to understand root causes and implement remedial actions
- Maintain and develop a robust control environment to ensure all clinical staff adhere to professional and regulatory requirements (e.g., CQC, HCPS, BAPC, CQQ)
Key Skills / Qualifications
- Healthcare management experience – mental health experience desirable but not essential
- Strong operational experience
- Experience of onsite corporate healthcare, leading large teams and people management with evidence of engaging and motivating people
- Excellent interpersonal skills and ability to communicate with employees, colleagues, customers and corporate clients
- Experience working in a regulated environment
- Experience in the mental health, healthcare and/or wellbeing industry
- Good track record of driving business performance and delivering results
- Strong problem‑solving and project‑management skills
- IT proficiency, including the use of Microsoft Office systems
Benefits
- Equated to 25 days holiday per year, increasing with length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- Enhanced pension and life insurance
- Option to join dental insurance scheme at a discounted rate
- Access to our Digital GP platform on your mobile
- Access to family mental health line
- Financial wellbeing channels
EEO Statement
Bupa is a Level 2 Disability Confident Employer. We aim to offer an interview or assessment to every disabled applicant who meets the minimum criteria for the role and provide reasonable adjustments as part of our recruitment process.
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