This is a fantastic opportunity to join the British Travel Awards Best Hotel Group as a Deputy General Manager. Whether you are an experienced hotel manager or have management experience from other industries we would love to hear from you. Caledonian Hotel’s Collection is part of one of the UK’s leading providers of short breaks, holidays and experiences. Our people are our greatest asset, and we encourage personal development, innovative thinking and value our employee’s voices. Our mission is to make people smile, whether that is our guests, our people or our communities.
What a Deputy General Manager Does
- You own the operation, working closely with the management team to deliver a best-in-class guest experience.
- You will work closely with the General Manager to control costs and support P&L management.
- You lead the hotel team, managing performance, absence and maintain standards.
- You manage guest expectations, problem solve, turn negatives into positives and use your experience to make sure complaints are dealt with effectively.
- You ensure our people are safe, proactively managing risk and ensuring compliance of Health and Safety policy and procedures.
- You develop both yourself and others, identifying talent and act as a mentor.
- You train your team, ensuring 100% completion of mandatory training.
- You make good decisions to manage profitability and maximise sales opportunities.
- You create a culture of high performance working by open and honest communication and effective feedback.
What a Deputy General Manager Looks Like
- You are a confident leader with a passion for hospitality.
- You are a strong people manager, with a proven track record of developing a diverse team.
- You will have significant experience in a management role, either in hotels or a complimentary industry.
- You are organised and use time effectively to solve problems.
- You put our guests first and prioritise the guest experience over everything else.
- You are calm and positive, supporting the team to navigate peak times.
- You are a confident communicator, professional and authentic.
- You are hands on, supporting all the departments when needed.
- You are flexible, supporting a 24/7 operation.
- You are financially savvy with knowledge of financial KPIs and P&L management.
Benefits
In return for your commitment, we offer a competitive benefits package designed to support and reward our managers:
- 30 days annual leave, including bank holidays.
- A paid day off to celebrate your birthday (After a qualifying period).
- Significant employee discounts onCaledonian and partner holiday products, including entertainment breaks.
- Company pension scheme.
- Ongoing training, leadership development and genuine career progression opportunities within the Caledonian Hotel Collection.
Diversity & Inclusion
Caledonian is proud to promote a culture of diversity and inclusion within our hotels. We are committed to creating a welcoming and supportive working environment where every individual’s unique perspective and talent is valued and respected.
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