Position Summary
Branch Manager – Southport branch. Permanent, full-time 36 hours per week.
Hours: 36 hours per week, Monday to Saturday.
Salary: Up to £46,000 per annum, dependent on skills and experience.
Closing Date: 21 May 2026
Responsibilities
- Lead, motivate and drive performance of customer‑facing team.
- Promote high standards of customer service and deliver an exceptional experience for all customers.
- Manage commercial growth, focusing on the branch contribution plan.
- Coach team members through observations, one‑to‑ones and clear objectives linked to the branch plan.
- Interact with customers daily, including serving and conducting ‘My Review’ appointments.
- Ensure team confidently promotes products and services during customer conversations.
- Collaborate with Regional Manager and various Head Office functions.
Qualifications
- Experience in a management role within a customer‑facing environment.
- Proven record of delivering great customer service and outcomes.
- Effective communication and time‑management skills.
- Passion for people and an understanding of diverse customer and colleague needs.
- Entrepreneurial approach to maximising business opportunities.
- Strong stakeholder‑management skills.
- Financial‑services knowledge helpful but not mandatory; applicants with relevant leadership experience are encouraged to apply.
Benefits
- Annual discretionary bonus scheme.
- 25 days standard annual leave plus bank holidays; plus 1 day per year of service up to 30 days after 5 years.
- Holiday trading scheme allowing purchase and sale of additional annual leave days.
- Generous employer‑matched pension contributions – up to 10% per annum.
- Access to benefits portal: Employee Assistance Programme and online employee discount platform.
- Three paid volunteering days per year.
- Colleague mortgage and savings accounts; host of discount schemes.
- Commitment to training and development.
- Private medical insurance for all colleagues.
- Salary sacrifice scheme for hybrid/electric vehicles.
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