Driver Manager
Application Deadline: 28 May 2026
Department: Operations
Employment Type: Permanent
Location: London All Depots
Reporting To: Operations Manager
Description
The successful candidate will proactively engage with and be the first line manager for a defined group of drivers on a route level to improve road safety, customer experience and compliance while educating employees through proactive interventions and driving up employee engagement through a variety of measures. To work effectively with and assist the Operations Manager and fellow Driver Managers whilst creating good working relationships with other internal departments.
Key Responsibilities
- Driving a significant reduction in road traffic collision and customer injury rates across designated routes.
- Embedding The Three “Sees” defensive driving strategy.
- Completing thorough investigations into all incidents to identify root cause and actions to prevent reoccurrence on an individual and wider basis.
- Actively monitoring the Bus Customer Experience Survey (BCES) and ensuring that drivers are striving for the best scores while intervening as necessary if they do not.
- Educating drivers proactively on delivering excellent customer experience.
- Having a good working knowledge of the UK Domestic Drivers’ Hours’ Regulations. Acting on any breaches found through internal checks or audits.
- Ensuring all drivers are aware of the role of the DVSA and the need to report any DVSA checks immediately.
- Carrying out driver license audits twice each year and on any enhanced risk basis.
- Managing the sickness absence levels of direct reports, either commending good attendance or applying the Attendance Policy as required.
- Producing effective occupational health referrals so that the doctor is able to assist the employee and you in managing sickness absence.
- Working with Allocations and Central Duty Managers (CDMs) to ensure staff lost mileage is minimised and that any appropriate actions are taken.
- Working with all necessary departments (e.g. Performance / Schedules / Engineering) as well as drivers to minimise lost mileage to Other Deductible (OD) reasons.
Skills, Knowledge and Expertise
- People skills – communication, listening, adaptability to your audience.
- Experience of conducting investigative interviews, preparing casework and hearing cases where applicable.
- Strong organisational, time management and communication skills.
- Good working knowledge of Microsoft Office packages.
- Qualification in IOSH would be desirable.
Benefits
- Free travel on all TfL routes for you and a friend or family member (once you’ve worked with us for three months)
- Free online and face-to-face counselling, legal advice and more through our employee assistance programme
- Our contributory pension scheme – you put in 5% of your salary each month and we’ll add 3% on top. Our pensions also include a death-in-service benefit which pays out a tax-free lump sum if you die while you’re employed by us
- Life insurance (if you sign up to the pension scheme)
- Employee benefits from shops and retailers – including Apple, Adidas, Nike, Vue, Odeon, Sainsbury’s, Asda, Morrisons and more
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