Operational Delivery Manager Responsibilities
- Managing large‑scale change projects and more localized issues to a satisfactory resolution.
- Supporting the Head of Operations and wider account team to ensure that contractual obligations are met.
- Developing strong relationships with all internal and external stakeholders and providing timely responses to requests for help and support.
- Monitoring and liaising with suppliers to ensure effective day‑to‑day delivery of the projects and identifying and escalating any performance issues to the dedicated supplier relationship team.
- Ensuring that any client complaints regarding service delivery are resolved in a timely manner with root‑cause analysis carried out and corrective action/process improvements implemented.
- Providing excellent communication via updates shared with the client and relevant stakeholders.
- Being a responsive point of escalation for the client and wider team.
- Promoting a positive Health and Safety culture and ensuring any issues and areas of concern are escalated to the Account Director and addressed.
- Embracing learning and personal development opportunities.
- Undertaking any other duties that may be reasonably assigned by the line manager and which are consistent with the postholder's knowledge and skills necessary for satisfactory completion of business need.
What does it take?
Essential
- IT literate – intermediate level in use of Excel, including data manipulation
- IOSH Managing Safely certification
- Minimum of 2 years operational experience in FM
- Understanding of compliance
- Health, Safety, Environmental and Sustainability awareness
- Experience working in a client‑facing environment
- Experience working in a fast‑paced environment
- Experience working with suppliers
- Ability to manage multiple priorities daily
- Data management, analysis and reporting skills
- Adherence to processes and procedures
Desirable
- Facilities Management (FM) qualification or working towards an FM qualification
- Project Management Qualification
AI fluency & learning mindset
We are looking for people who actively use AI in their day‑to‑day work, demonstrate strong curiosity about new technologies, and take ownership of continuously improving how they think, work, and deliver.
Working arrangements
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where roles and business needs allow. In this role, the successful candidate would be required to work from the Head Office Leicester, LE1 6LP and their home address on a hybrid basis Monday to Friday 08:30‑17:00.
What can we offer you?
- 25 days annual leave plus bank holidays, plus 1 additional day as a thank you
- Salary exchange pension scheme
- Life cover
- Paid sick leave
- Health Assured employee assistance and wellness program
- Enhanced maternity, paternity and adoption leave
- Salary sacrifice schemes: Cycle to work
- Holiday purchase scheme of additional 5 days per year
- Offers and discount scheme designed to save money on everyday shopping and essentials
- Healthcare Cashplan
- MotorSave Scheme
- Refer a friend
- Liftshare
- Virtual GP
#J-18808-Ljbffr