Join us this winter at Victoria's family‑friendly alpine resort and lead the team in providing exceptional service to our guests!
The opportunity
As Visitor Experience Supervisor you will play a pivotal role in ensuring our guests have an unforgettable winter experience at Lake Mountain. You will oversee visitor services, events and experiences that enhance the quality and enjoyment of our resort’s winter season, creating magical moments and exceptional service for all visitors.
Key responsibilities
- Lead and manage the seasonal Visitor Experience team, including recruitment, onboarding, training and performance coaching to ensure high‑quality service delivery and alignment with ARV values.
- Coordinate daily operations across resort entry, visitor information (in‑person, phone, digital), tobogganing, snow play, retail, rental and school/group bookings.
- Act as the primary escalation point for visitor complaints, team issues and operational challenges, resolving matters in line with ARV policies and service standards.
- Support the Visitor Experience Senior Manager in delivering seasonal campaigns, events and product development initiatives, including planning, coordination and on‑site execution.
Skills, experience and qualifications
- Qualification in Business, Tourism, Events or Marketing, or equivalent knowledge and experience.
- Minimum 3 years in an administration or visitor experience role, including management of digital business systems.
- Demonstrated team leadership and management experience.
- Current Working with Children Check and driver’s licence.
- Prior experience working in an Alpine resort (desirable).
Additional candidate requirements
- Full Australian working rights.
- Current Australian driver’s licence.
- Pass a police check and random drug & alcohol tests.
- Hold or be willing to obtain a Victorian Employee Working with Children Check.
- Availability to work weekends and school holidays.
- Availability from 1st June to 30 September 2026 (or the declared snow season).
Location: Lake Mountain
Salary range: $56.49 per hour, including casual loading.
Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.
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