Team Leader: Student Support, Advice & Funding

Lead High Quality Student Support and Financial Wellbeing Services

We are looking for an exceptional professional to lead our Student Support, Advice & Funding teams. This role is vital to delivering compassionate, consistent, and proactive support that enables students to thrive academically, personally, and financially.

The Role

Reporting to the Head of Student Support & Wellbeing, you will oversee frontline services, triage, casework management, and financial guidance. You will lead a team of Student Advisors, Customer Services Assistants, and the Student Funding Advisor, ensuring high quality advice across all channels.

You will also contribute to service improvement, compliance activity, cross‑university projects, and key student lifecycle events.

About You

You will bring:

• Significant experience in student support, advice or frontline HE services.
• Strong leadership and staff management capability.
• Experience handling complex or sensitive cases.
• Understanding of academic, wellbeing and financial issues affecting students.
• Strong analytical and communication skills.
• A commitment to inclusive, student‑centred practice.
• Experience of managing staff and multiple teams.

Why Join Us?

This is an opportunity to lead impactful services within a collaborative, forward‑thinking university committed to student success.

Appointment subject to an Enhanced DBS. Successful applicants must prove their right to work in the UK before employment commences.

The University of Greater Manchester is a licensed sponsor, but under UK Visas and Immigration rules not all roles are eligible for visa sponsorship. This position may not meet the criteria for a Certificate of Sponsorship (CoS). Eligibility will be assessed in line with Home Office requirements at the time of the offer.

#J-18808-Ljbffr