To provide patient focused and high quality clerical support to the Respiratory Diagnostic Department.
All clerical staff will be multi-skilled and trained to ensure that at all times, data quality will be the highest priority.
Responsibilities
- Make appointments according to clinical need.
- Ensure patients that need another appointment will be accommodated.
- All notes/referrals needed for clinics will be found, reports filed in them and notes tracked to the appropriate person for next appointment.
- Help make the department run as smoothly as possible.
- Deal with phone queries regarding all aspects of Respiratory investigations.
- Appoint diagnostic outpatients from GP and Consultant referrals for appropriate investigations in order of clinical need.
- Maintain a waiting list of patients waiting for investigations who can’t be appointed straight away.
- Appoint extra clinics to help bring the waiting times down to be an acceptable level.
- Answer telephone queries and, if necessary, transfer calls to an appropriate member of staff.
- Undertake other clerical duties as required, appropriate to the grading.
- Cover reception when needed.
- Work within the constraints of the DATA Protection Act and attend all mandatory training as required.
- Attend all in-house training courses as required, enabling the delivery of new service developments/changes.
- Continually reprioritise workload.
- Maintain and monitor daily data quality.
- Provide a high level of customer service in often challenging situations.
- Work under pressure and be part of a team that works to a high standard.
This advert closes on Friday 15 May 2026.
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