Operations Manager

Can you lead a fast-moving operation while keeping safety and service at the heart of everything you do? Do you thrive on delivering results through people, performance, and continuous improvement? Are you ready to take ownership of a major eCommerce contract and shape its future success?

Here at GXO, we're seeking 2 Operations Managers, you will take end-to-end responsibility for coordinating the operation within the Zara contract based in Crick, ensuring outstanding service delivery while meeting both immediate and long-term site objectives. You will lead through people, performance, and culture - delivering KPIs in line with agreed budgets, embedding GXO values, and promoting the quality and value of the site both internally and externally.

These are full-time, permanent positions. You will work Monday to Friday, on rotating shifts including 07:00 till 15:00, 10:00 till 18:00 and 15:00 till 23:00.

Pay, benefits and more:

We're looking to offer a salary of up to £55,000 per annum, and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You'll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

What you'll do on a typical day:

• Lead a safe, compliant and high-performing operation, ensuring all Environmental, Health & Safety, legal, security, and hygiene standards are consistently met
• Translate customer requirements into robust operational plans, delivering service levels, KPI performance and cost targets
• Develop and inspire leadership capability across Department Managers and Shift Managers through coaching, mentoring, performance management and succession planning
• Drive continuous improvement and cultural development, challenging the status quo and identifying opportunities to enhance cost, service and efficiency
• Maintain positive and constructive employee and union relations, creating an inclusive, engaged and high-performance working environment

What you need to succeed at GXO:

• You will be a confident, resilient leader with proven experience in a fast-moving retail/eCommerce logistics operation and a strong track record of delivering results through people
• Strong operational and commercial acumen with a customer-first mindset
• Experience of driving change, continuous improvement and cultural transformation
• Strong IT capability, including MS Office and warehouse systems

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