Candidate Profile
- Are you an experienced administrator, with excellent organisation skills?
- Do you have excellent communication skills and are people focused?
- Are you a proficient typist?
- Do you have a keen eye for detail?
If you answered yes, we’ve got the perfect role for you!
We are looking for an enthusiastic and motivated senior administrator to work within our Adult Therapies Administration Hub. Someone with previous experience of office administration and secretarial work, who is confident managing and prioritising their own workload and working to deadlines.
This role is responsible for providing a high level of administrative support to clinical services from within the specified administration hub. Typing of clinical letters and referrals using audio transcribing software. To support with clinical triage of referrals for community services and where necessary track patients through care pathways. The post holder will also be required to provide a high level of customer service, liaising with patients, service representatives, healthcare professionals and other colleagues on a frequent basis, dealing with a wide range of enquiries. You will regularly liaise with other Healthcare providers to obtain reports and test results. Managing, ordering and auditing of drug stocks.
We operate between the hours of 8am and 6pm Monday to Friday and there will be an expectation, as part of a rota, that some 6pm shifts be undertaken.
So What Else?
- This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused – you’ll even have the opportunity to become an MCH shareholder.
- We encourage staff to get involved in exploring new ways of working and service development.
- We’ll provide well established, in‑service training, one‑to‑one supervision, and appraisals with regular support.
- You’ll be able to develop your skills in a friendly and supportive team.
Flexible Working
Would you like to work flexibly? In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
The Small Print
- Informal visits can be arranged on request.
- We will offer you the choice of two pension schemes; the NHS Pension scheme and the scottish widows group pension scheme.
- MCH is considering merging with Kent Community Health Foundation Trust (KCHFT). If the merger goes ahead, the proposed transfer date is 30thSeptember 2026 and this role will be subject to TUPE transfer to KCHFT.
Medway Community Healthcare’s Care Coordination Centre is a busy diverse Administration hub supporting a wide range of clinical community services.
The large team are friendly supportive and committed to providing 1stclass administrative support to all our service users. The structure of the CCC provides opportunities for personal development and progression.
The team operate a hybrid working rota, with time in the office and time working from home.
Job Purpose
- Main aims of the role • To communicate and manage appointment and clinical related information to ensure the users of the service are the centre of everything we do.
- To be able to manage a range of data to enable the service to operate effectively.
- To plan, organise and prioritise a range of tasks and activities to make best use of resources in a timely fashion ensuring deadlines are adhered to.
- Prepare reports and letters in relation to patient care using our in house dictation system.
- Respond appropriately to enquiries from other services and patients, referring to other members of the team when necessary.
- Ensure adequate supply of medicines required for use within clinical service, ordering, issuing and stock take of Medicines.
- Provide general and administrative support to specified administration hub.
- Arrange and support meetings, take minutes and/or action notes.
Communication and Relationship Skills
- Deal effectively with internal and external enquiries, demonstrating excellent communication and customer care.
- Provide and receive routine information either verbally or written, requiring tact or persuasive skills in order to overcome barriers to understanding.
- Deal with potentially complex, sensitive or confidential enquiries from patients, staff and the public.
Knowledge, Training and Experience
- Educated to A Level standard or equivalent.
- Experience of a range of office procedures.
- NVQ3 in business administration / customer care or equivalent.
- RSA Stage 3 or equivalent.
- ECDL advanced desirable.
- Accurate and timely copy/audio typing.
Analytical and Judgement Skills
- Make judgements involving facts / situations sometimes requiring analysis of information.
- Prioritise workload and make appropriate level decisions, such as; when to escalation and ensure this is done in a timely manner, e.g. telephone messages from staff / patients.
Planning and Organisational Skills
- Organise and allocate work, tasks or activities.
- Manage diaries, plan meetings, rotas, schedules and clinics.
- Work flexibly to maintain cover within the service / organisation.
- Produce and maintain effective systems to ensure the service operates efficiently, e.g. planning appointments, time management, patient transport, and maintain filing systems.
Physical Skills
- Advanced keyboard skills for regular use of computer systems.
- Use office equipment, e.g. transcription equipment.
Responsibility for Patient / Client Care
- Provide non‑clinical advice and information to patients, carers, relatives or staff either face to face, over the telephone or by other means.
- To have the ability to recognise when patient’s care is a priority and to ensure that patients are given assistance at all times, treating others with courtesy, respect and making them feel valued.
Responsibility for Policy and Service Development Implementation
- Responsible for ensuring that organisational policies and procedures are adhered to and implemented.
- Contributes to changes and updates of polices / procedures in own area of work.
Responsibilities for Financial and Physical Resources
- Manage and ordering of stock / office stationery / equipment.
- Maybe required to handle petty cash and patient valuables.
- Maybe required to issue / take responsibility for equipment used by self and others.
Responsibilities for Human Resources (HR)
- To supervise and co‑ordinate the day to day work of new or less experienced staff.
Responsibilities for Information Resources
- Create or format databases / spread sheets / publications utilising appropriate IT systems.
- Transcribing / copy typing information provided by others.
- Formal Minute taking.
- Management of information either electronic or paper based.
Responsibilities for Research and Development (R&D)
- Will be required to undertake surveys and audits when requested in own area of work.
Freedom to Act
- Plan and organise own workload, using own initiative and escalating to your manager when required.
- Work independently to defined policies and procedures.
This advert closes on Friday 29 May 2026
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