We are looking for a highly organised and proactive Customer Support Administrator to join our Clinical Negligence Support Team in Manchester. This is a key role supporting fee earners and the wider team, ensuring a high standard of client care and efficient case management.
A legal degree/background is not required. You will work alternating shifts – 8am – 4pm / 10am – 6pm.
Key Responsibilities
- Accurate and timely file opening and closing
- Allocating accepted matters on the case management system and assigning the appropriate lawyer
- Maintaining and updating Excel spreadsheets for reporting purposes
- Producing reports from internal systems and spreadsheets
- Preparing and issuing standard client correspondence
- Providing general administrative support to the team and Team Manager
- Handling new client enquiries and taking initial details
- Managing internal and client‑facing email inboxes
- Liaising with colleagues to arrange client appointments
- Supporting document creation and general client care tasks
- Ensuring compliance with internal procedures and high client care standards
Key Duties
- Speaking with potential clients regarding initial enquiries and arranging appointments
- Managing calls confidently and efficiently, gathering relevant information within set timeframes
- Demonstrating empathy and professionalism while promoting the services of the Clinical Negligence team
- Providing ongoing administrative and operational support to the wider team
About You
- Highly organised with excellent attention to detail
- Confident handling telephone‑based work and client enquiries
- A strong communicator, both written and verbal
- Able to work under pressure and manage competing priorities
- Proactive, motivated, and commercially aware
- Skilled in Microsoft Office (Word, Excel, Outlook) and case management systems
Core And Voluntary Benefits
- Hybrid working – 2 days per week in the office (must live a reasonable distance to commute)
- 35 hours per week – Monday to Friday
- 25 days holiday allowance plus bank holidays
- Buy and sell annual leave up to 5 days
- Employee Referral scheme
- Group Incentive Plan (Annual Bonus Scheme)
- Aviva Digicare+ Workplace App providing services including annual health checks, access to Digital GP’s, mental health consultations, 2nd medical opinions and more
- Employee Assistance Programme with free webinars for stress awareness and counselling sessions
- Group Income Protection which will support you with an income if you are unable to work long term, as a result of an illness or injury
- Health and Wellbeing Programmes and apps including gym discounts, private medical insurance, cycle to work scheme, meditation sessions and more
- Life Assurance cover
- Workplace pension
- Benefits Hub providing discounts to over 700 services including cinema tickets, food and drink, travel, and high street stores
- Dental Insurance
- Christmas and Summer socials
- Free legal help and discounted lawyer‑led legal services
Professional Development
We will also support and encourage you with developing your career through award‑winning law firm courses, continuous learning resources, and funding for professional qualifications and external training courses.
Role: Customer Support Administrator
Please note – vacancies may close prior to the expiry date displayed, subject to volume of applications received.
For further information, please contact laura.emerton@slatergordon.uk.
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