Venue Find Consultant
Date: May 7, 2026
Company: BCD
About Us:
At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.
Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.
We are looking for a Venue Find Consultant - Sourcing to join our dynamic team in our Derby office. In this role, you will be the primary customer contact for our incoming venue sourcing and meeting requests and will work on an array of client accounts in a variety of industry sectors. You will do work in a Customer Service environment, exceed client expectations, and manage multiple requests within Service Level Agreements.
Responsibilities
- Deliver an innovative, quality venue find service that consistently exceeds client expectations across all meetings, incentives, conferences and exhibitions.
- Ensure relevant customer service levels are understood and consistently met or exceeded and be conversant with all relevant systems and processes in line with customer requirements.
- Be fully conversant with the BCD Venue Search booking platform and work according to the Venue Search Standard Operating Procedure.
- Consistently apply and demonstrate venue and destination knowledge to all customers.
- Continually build venue destination knowledge through relationships with key supplier contracts, familiarisation visits, destination workshops and webinars.
- Work with the BCD Meeting & Events finance team to ensure accurate invoicing and financial matters are delivered to the client proactively and efficiently.
- Possess proven customer service experience.
- Maintain excellent communication skills with a calm, positive and collaborative approach.
- Comfortable dealing with people at all levels, face‑to‑face and by telephone/email.
- Have MS Office skills, including Excel, and experience entering and extracting data from databases.
- Adopt a flexible and proactive approach, juggling multiple priorities and projects with resilience under pressure and an ability to adapt to change.
Desired Skills
- Knowledge of meetings & events venues in the UK/overseas.
- Experience with venue booking systems.
- Negotiating and contracting experience with external suppliers.
Benefits
- Life Assurance x1 your annual salary
- Birthday day off
- Holiday Purchase Scheme - up to 5 additional holiday days
- Discounted rates on hotels & travel
- Gym & fitness discounts
- Pension scheme
- Company sick pay
- Comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities.
You Should Know
- This role is hybrid, based in our Derby office with 3 days in the office and 2 days working from home.
- Shift patterns for venue search: 9‑5:30, 8:30‑5 or 9:30‑6 on a rotate basis, with a lunch break.
- Travel may be required for company meetings, events or familiarisation trips in the UK or overseas.
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