Neighbourhood Services Lead - Housing & Resident Experience

Company: Kent Housing Group

Location: Ashford

Posted: May 10th, 2026

Employer: Town and Country Housing

Close date: Monday 11/05/2026

Role Summary

To provide effective leadership and management of the Neighbourhood Managers and Administrator, ensuring the consistent delivery of high quality, customer focused housing and neighbourhood management services. Responsible for driving performance, supporting staff, promoting resident engagement, and ensuring that services comply with organisational policies, legislation and best practice while delivering value for money, quality, customer focused housing and neighbourhood management services.

Who are we?

We provide more than 13,000 homes across Kent, Sussex, and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.

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