Senior Complaints Leader - Fintech & Banking Regulation

Zopa Bank is looking for a leader for their complaints management team in Greater London. Reporting to the Head of Complaints, you will own the complaints process and make complex decisions. You will set standards for handling high-risk cases and work across various teams to drive improvements. The role requires solid experience in retail banking or fintech, along with an understanding of FOS, FCA regulations, and capable leadership skills. This hybrid position requires in-office attendance 2-3 days a week. #J-18808-Ljbffr