Whiteley - PO15 (with smart working 3 office / 2 wfh)
Salary DOE
The primary objective of this role is to lead the Financial Adviser community of Eight. Focussing on cultivating, empowering and retaining commercially high‑performing Advisers who are equipped with the skills, insights and support to deliver exceptional client outcomes, increase revenue per adviser and accelerate growth — all underpinned by the distinctive Eight culture and experience.
Requirements
Reporting to the Compliance Officer, you’ll play a central role in supporting governance and compliance activities across the Eight Group, including Eight Financial Advice, Eight Tax & Accountancy, The Eight Foundation, and our international offices in Singapore, Dubai, and Hong Kong.
You’ll help ensure robust governance processes are maintained, compliance activities are accurately documented, and regulatory requirements are consistently met across the Group.
This is a varied and impactful role where no two days are the same — from coordinating adviser file checks and themed reviews to supporting introducer governance and maintaining key compliance records.
Key Responsibilities
- Coordinate and administer adviser file checks and quarterly themed case reviews
- Maintain accurate governance records, audit trails, and compliance documentation
- Track actions arising from compliance reviews and ensure timely completion
- Support governance reporting, trend analysis, and risk identification
- Prepare summaries and reports for senior management and governance meetings
- Administer and maintain Introducer Agreements across the Group
- Support introducer onboarding, vetting, approvals, and ongoing reviews
- Act as a liaison between introducers, advisers, and St. James's Place
- Support Consumer Duty governance, Business Assurance outcomes, and PQS administration
- Assist with governance inductions for new advisers and support staff
- Coordinate governance documentation and reporting across international offices
- Maintain records across systems including Salesforce, SharePoint, Qwil, DocuSign, and Policy Services
- Ensure documentation is managed in line with GDPR and information security requirements
- Provide wider support across governance, compliance, and protection activities as required
About You
We’re looking for someone who is professional, approachable, and highly organised, with the confidence to work across multiple stakeholders and jurisdictions.
You’ll ideally have:
- Experience within a compliance, governance, risk, or financial services administration role
- A strong understanding of compliance and regulatory principles within financial services
- Excellent attention to detail and organisational skills
- Strong written and verbal communication skills
- The ability to manage multiple priorities effectively
- Confidence working with advisers, introducers, and senior stakeholders
- Experience using Microsoft Office packages
- Exposure to Salesforce or Monday.com would be advantageous
Personal Attributes
You’ll thrive in this role if you are:
- Methodical and process‑driven
- Calm under pressure and highly dependable
- Ethical, discreet, and trustworthy
- Collaborative and team‑oriented
- Proactive with a solutions‑focused mindset
- Passionate about maintaining high standards and protecting clients and the business
Benefits
- Hybrid working: 3 days in the office, 2 days wherever you work best
- Performance bonus + Company‑wide bonus (when Eight hits targets)
- 28 days' holiday + bank holidays + your birthday off
- Private medical insurance & life assurance (4x salary)
- Wellbeing support: EAP, mental health helpline, cycle‑to‑work scheme
- Free mortgage and pension advice from our in‑house experts
- Volunteering time: 8 paid hours annually via The Eight Foundation
- Regular socials & epic events
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