Company Overview
MUJI, originally founded in Japan in 1980, offers a wide variety of good quality products including household goods, apparel, and food. Our mission is to provide no‑brand quality goods based on the principles of material selection, process streamlining, and package simplification.
Summary
We are looking for a detail‑oriented and motivated E‑commerce Administrator Intern to support our online operations and customer service team. In this role, you will help manage order and refund data, assist with customer care investigations, and facilitate communication between internal departments and third‑party partners. The ideal candidate is highly organised, numerically confident, proactive, and eager to learn within a fast‑paced e‑commerce environment.
What You’ll Be Doing
Refund & Data Management
- Accurately register and process customer refunds within internal systems.
- Maintain and update refund records for auditing and reporting purposes.
- Handle numerical data with accuracy and consistency.
Order Processing & Tracking
- Submit furniture and large‑item orders through internal platforms.
- Log, update, and maintain order information across shared files and trackers.
- Send order information to third‑party carriers to ensure accurate and timely dispatch.
- Identify issues such as delays or missing information, escalating where appropriate.
Customer Service Support
- Assist Customer Care Administrators with investigative service tickets.
- Liaise with third‑party partners and internal warehouse teams to resolve delivery, product, or service issues.
- Provide timely, clear updates to support efficient ticket resolution.
Online Order Support
- Support the processing of orders, particularly those related to back orders or system issues.
- Correct and update order details (e.g., customer information, product availability, shipping).
- Ensure accuracy of orders prior to processing.
Stock & Operations Coordination
- Monitor stock levels and identify out‑of‑stock (OOS) items.
- Communicate OOS findings to the Operations Manager and support follow‑up actions.
- Help maintain accurate product availability information across systems.
About You
- Strong attention to detail and organisational skills.
- Confident working with numbers; comfortable handling data and basic calculations.
- Ability to multitask, prioritise, and manage time effectively.
- Strong communication skills for liaising with internal teams and external partners.
- Basic understanding of e‑commerce operations is an advantage but not essential.
- Proficiency in Microsoft Office or Google Workspace.
- Clear and professional written communication.
- Experience in store support, logistics, or an e‑commerce environment is a plus.
- Experience working with third‑party service providers is beneficial.
- Fluency in English; a second EU language (French, German, Italian, or Spanish) is highly desirable.
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