Job Description
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QA Engineer (ServiceNow)
Location: Marlow / Hybrid
Salary: £40,000 - £52,500 + Benefits
Reporting to: IT Test Lead
The Opportunity
We’re looking for a QA Engineer with strong ServiceNow experience to join a growing Business Systems team working on a large-scale ServiceNow platform. This is a key role within a dedicated ServiceNow delivery squad, where quality, reliability, and continuous improvement are central to everything we do.
You’ll play a pivotal part in shaping test strategy, owning test execution, and ensuring high-quality releases across ServiceNow modules. If you’re passionate about testing, enjoy working closely with delivery teams, and want to make a real impact on enterprise ServiceNow implementations, this role is for you.
What You’ll Be Doing
- Leading QA activities within a ServiceNow delivery squad
- Creating, reviewing, and executing test plans and test scripts (manual and automated)
- Testing ServiceNow in-house developments and third-party integrations
- Reviewing user stories and technical/functional specifications to design effective test coverage
- Working closely with Scrum Masters, Developers, Product Owners, and Business Analysts
- Managing and tracking defects, risks, and issues through to resolution
- Supporting regression testing and validating that releases meet business requirements
- Promoting QA best practices and contributing to continuous improvement across testing processes
What We’re Looking For
- Proven experience in a QA / Software Testing role
- Hands-on experience testing ServiceNow, particularly:
- ITSM
- CSM
- Strong understanding of the ITIL framework
- Experience creating and executing test cases, managing defects, and performing regression testing within ServiceNow
- Experience with manual and/or automated test execution and analysis of results
- Familiarity with the full SDLC, including Agile and Waterfall methodologies
- Experience using test and defect management tools such as Jira, Zephyr, or Azure DevOps
- Confident working collaboratively with development and delivery teams
- A pragmatic, xwzovoh enthusiastic mindset with a sharp eye for detail
- A genuine passion for quality and continuous learning
Desirable Experience
- Designing, developing, and executing ServiceNow ATF test cases
- Exposure to non-functional testing (performance, load, security)
- Experience testing ServiceNow TPSM
- ServiceNow certifications and/or ISTQB certification
Why Apply?
- Work on a high-profile ServiceNow platform within a growing organisation
- Be part of a collaborative, delivery-focused team
- Have real influence over test strategy and quality outcomes
- Competitive salary and benefits package
- Ongoing opportunities to develop your ServiceNow and QA skillset