Administrator

We are currently recruiting on behalf of a well-established, family-run business based on the outskirts of Leeds for an Administrator to join their growing team. The ideal candidate will have strong communication skills, experience speaking with customers, and a proven ability to deliver excellent customer service, alongside a solid administrative background, ideally within an office-based environment. This is an excellent opportunity for someone who enjoys working in a fast-paced, customer-focused role.

The Role

As an Administrator, you will play a key role in supporting a team of Account Managers, ensuring orders are processed accurately and customers receive a high level of service. You will be responsible for handling incoming enquiries, processing orders, and providing day-to-day administrative support to help the sales team operate efficiently.

Key Responsibilities

• Accurately process customer orders using internal systems
• Generate and manage shipping and carrier documentation
• Handle inbound calls and respond to customer enquiries in a professional manner
• Manage and respond to sales and customer service emails
• Support the resolution of customer queries and issues
• Provide direct administrative support to Account Managers to assist with account management
• Assist in monitoring and improving online customer reviews
• Review retailer websites to identify and report any errors or inconsistencies

About You

• Previous experience in an administrative role (retail or office-based preferred)
• Experience processing orders and supporting sales or account management teams
• Confident handling inbound calls and providing excellent customer service
• Strong communication skills, both written and verbal
• Strong organisational skills with a high level of accuracy and attention to detail
• Able to prioritise workload and manage multiple tasks effectively
• Good working knowledge of Microsoft Office
• A proactive, positive attitude with a willingness to learn

What’s on Offer

• Salary of £25,000 - £25,500
• Opportunity to join a friendly and supportive team
• Office-based role on the outskirts of Leeds
• Stable position within a growing, family-run business
• Varied and hands-on role supporting experienced Account Managers

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application.