Housing Manager

Join Our Client's Team as a Housing Manager!

Are you passionate about delivering top-notch resident services and engaging with communities? Our client, a leading housing organisation, is on the lookout for a dynamic Housing Manager to oversee their resident services and engagement initiatives. If you're ready to make a difference in people's lives, we want to hear from you!

Position Overview:

As the Housing Manager, you will play a crucial role in ensuring the smooth day-to-day operations of the Trust while upholding its core values. Reporting to the Chief Executive and Finance Officer, you will manage frontline staff and be a key player in housing management issues. This is a senior role that requires a commitment of at least 35 hours per week, with occasional evening and weekend commitments for resident and board events.

Key Responsibilities:

• Champion the Trust's core values and promote a culture of equality and diversity.
• Deliver customer-focused resident services that lead the industry.
• Jointly manage administrative staff, focusing on performance management, training, and staff development.
• Oversee essential housing management functions, including:

- Estate services

- Maintenance services

- Tenancy management

- Voids and lettings management

- Anti-social behaviour management

- Health & safety compliance

- Management services for external landlords

Specific Responsibilities:

Staff Management

• Ensure adequate office coverage, prioritising staff safety.
• Supervise frontline staff to ensure balanced workloads and professional service.
• Train and develop staff on housing management topics.
• Handle grievances and disciplinary matters under the Chief Executive's guidance.

Housing Management Policy & Service Delivery

• Regularly review and update housing policies to align with best practices.
• Engage with stakeholders and residents for policy changes and updates.
• Deliver performance against annual targets, managing rent arrears and complaints efficiently.

Maintenance Services:

• Manage partnerships with contractors and oversee maintenance budgets.
• Report performance metrics to the Chief Executive and Board, ensuring high-quality service delivery.

Qualifications:

• Proven experience in housing management or a related field.
• Strong leadership skills with a focus on team development.
• Excellent communication and interpersonal skills.
• Ability to manage budgets and deliver results.
• A commitment to customer service excellence and community engagement.

Why Join Our Client's Team?

• Be part of an organisation that values its staff and residents.
• Work in a supportive environment that encourages professional growth.
• Make a positive impact in the community and enhance the lives of residents.

If you're ready to take on this exciting challenge and make a meaningful contribution, we would love to hear from you! Please apply or contact Anna or Denise at Adecco Romford.