After Sales Support Specialist

I’m currently partnering with a well-established business looking to hire an After Sales Support Executive to join their UK operations team.

This is a fantastic opportunity for someone with experience in customer service or sales support who enjoys taking ownership, solving problems, and delivering a first-class customer experience.

What you’ll be doing:

• Acting as a key point of contact for customers, ensuring a high standard of support

• Managing queries end-to-end with a focus on first-time resolution

• Coordinating product returns, repairs, and warranty processes (RMA)

• Building strong relationships with service centres, dealers, and internal teams

• Supporting operational improvements and departmental projects

• Occasionally visiting customer sites to support inspections and returns

What they’re looking for:

• 1+ year experience in customer service or sales support

• Strong problem-solving and organisational skills

• Excellent communication skills (written & verbal)

• Experience using CRM systems and Microsoft Office

• Ability to manage multiple tasks and work both independently and as part of a team

• A proactive, customer-focused mindset

Why apply?

• Varied role with real ownership and responsibility

• Exposure to operations, after-sales, and customer experience

• Opportunity to develop within a supportive and collaborative team

• Work closely with multiple stakeholders across the business