Quality, Outreach and Education Facilitator

Quality, Outreach and Education Facilitator

Thanks to new funding, we are delighted to offer an exciting opportunity for a motivated andforward-thinkingRegistered Healthcare Professional (NMC or HCPC registered) to join our Quality Team as aQuality, Education & Outreach Facilitator. This is a pivotal role within Pendleside, supporting our commitment to delivering consistentlyhighquality, safe and compassionatepalliativeand end of life care.

Working alongside clinical andnon-clinicalteams, partnerorganisationsand community services, you will use your clinicalexpertise, leadership skills and passion for palliative care to promote best practice, support qualityimprovementand help shape education and outreach activity. You will play a key part in strengthening integrated ways of working, supporting staffdevelopmentand ensuring care is trulypersoncentred,holisticand inclusive.

As a visible advocate for quality and learning, you will help create a culture of continuous improvement that reflectsPendlesidesvalues.We welcome applications from enthusiastic and compassionate professionals with a genuine interest in palliative and end of life care.

Closing Date:Sunday31stMay 2026 10pm

Main duties of the job

MAIN RESPONSIBILITIES

To support the delivery of high-quality, safe, and person-centred palliative and end of life care across the Hospice and external partner organisations

Quality assurance and audit activity related topalliative andend of life care

To promote best practice, compliance with regulatory standards, and a culture of continuous quality improvementacross both Pendleside and Rossendale Hospices and externally working with partner organisations

Identifyoutreach and partnership opportunities with external organisations, including reaching out to underrepresented groups within the community

Tosupport integrated ways of working acrossclinicaland non-clinicalteamsand external stakeholders to improve outcomes for patients and families

To coordinate and support education,both internal and external to the Hospice

Developing and delivering a range of clinical andnonclinicaltraining programmes, in line with the Hospices strategic training plan.

To undertake independentonsiteworking and regular lone workingoffsitework across a wide range of community settings.

About us

Pendleside Hospice was founded as a charity in 1988 and is one of the principal providers of palliative and end of life care services to adults in Burnley and Pendle. Pendleside is widely known throughout the area of Burnley and Pendle and is held in deep affection by the local community. It is truly a privilege to work here.

All our care is free of charge to the patients and their families/carers but, of course, itisntfree to provide and most of it is funded through the generosity of the local community in which we serve. It costs over £6.5million to run Pendleside Hospice of which over £5 million needs to be raised through voluntary donations.

Job responsibilities

JOB DESCRIPTION

JOB TITLE: Quality, Education & Outreach Facilitator

REPORTS TO:Quality Assurance Manager

ACCOUNTABLE TO:Quality Improvement Lead

MAIN RESPONSIBILITIES

To support the delivery of high-quality, safe, and person-centred palliative and end of life care across the Hospice and external partner organisations

Quality assurance and audit activity related topalliative andend of life care

To promote best practice, compliance with regulatory standards, and a culture of continuous quality improvementacross both Pendleside and Rossendale Hospices and externally working with partner organisations

Identifyoutreach and partnership opportunities with external organisations, including reaching out to underrepresented groups within the community

Tosupport integrated ways of working acrossclinicaland non-clinicalteamsand external stakeholders to improve outcomes for patients and families

To coordinate and support education,both internal and external to the Hospice

Developing and delivering a range of clinical andnonclinicaltraining programmes, in line with the Hospices strategic training plan.

To undertake independentonsiteworking and regular lone workingoffsitework across a wide range of community settings.

CORE TASKS

Care Delivery

Support internal teams and external partners (including care homes) in delivering person-centred, evidence-basedpalliative andend of life care

Provide guidance and support in advance care planning, communication, and end of life decision-making

Support staff in coordinating and contributing toend of lifecare discussions and reviews

Promote holistic care that meets the physical, psychological, social, and spiritual needs of patients and those important to them

Promote Hospice services with community groups, providing outreach advice and signposting to include the homeless and other hard to reach groups

Management and Leadership

Work collaboratively with the Clinical Services Manager, Quality Improvement Lead, Quality Assurance Manager, and departmental managers to support service delivery and improvement

Act as a role model for professional practice, Hospice values, and expected standards of care

Support teams to take ownership of quality, audit, and improvement activity

Contribute to service development initiatives and working groups asrequired

Accept accountability for own areas of responsibility and workload management

Act as a Pendleside ambassadorrepresentingthe Hospice at various events

Communication Skills

Develop andmaintaineffective working relationships with Hospice staff, MDT colleagues, and external partners

Communicate clearly and professionally with staff at all levels, adapting style to suit the audience and purpose

Provide written and verbal reports, summaries,dataand feedback that areaccurate,timely, and meaningful

Personal and People Development

Maintain and develop own knowledge, skills, and competencies in palliative and end of life care, quality improvement, and education

Participate in mandatory training, supervision, and appraisal processes

Share knowledge and best practice with colleagues to support learning and development

Support staff development through education, audit feedback, and quality improvement activity

Maintain professional registration and meet revalidation requirements where applicable

Quality and Service Improvement

Coordinate and support clinical and non-clinical audit activity

Participate inGold Standards Framework (GSF) meetings, ensuring coordinated multidisciplinary discussions,timelyidentification of patients with palliative care needs and appropriatefollowupactions

Support teams to develop, implement, andmonitoraction plans arising from audit findings

Promote a culture of continuous improvement, learning, and reflective practice

Support staff to develop skills in audit, quality improvement, and evaluation

Contribute to quality improvement projects aligned with Hospice strategic priorities

Health, Safety & Security

Workin accordance withHospice policies and procedures relating to health and safety, infection prevention and control, and risk management

Support teams with the identification and management of risks, including completion of risk assessments where appropriate

Promote a positive safety culture&support learning from incidents and near misses

Ensure own practicecomplies withall relevant legislation and safety standards

To be able to travel independently between the Hospice and community locationsincluding the moving and handling of training equipment

To work independently in community settings, adhering to Hospiceloneworkingpolicies and personal safety procedures.

Governance

Support theQuality Assurance Managerand Registered Managerin ensuring compliance with CQC standards and regulatory requirements

Contribute to the review, development, implementation, and monitoring of Hospice policies, procedures, and clinical guidelines

Support incident reporting, investigation, learning, and action planning

Ensureaccuraterecord keeping and adherence to information governance and confidentiality requirements

Contribute to governance reporting and assurance processes asrequired

Person Specification

• Commitment to equality, diversity and inclusion in all aspects of service delivery.
• Demonstrates respect for individual differences and promotes a culture of fairness and dignity.
• Understanding of how to adapt training to meet diverse learning needs.

Qualifications

• Registered healthcare professional (e.g. NMC or HCPC)
• Relevant qualification/experience in clinical education or palliative care.
• Evidence of ongoing professional development.
• Training in communication skills, endoflife care, or relevant specialist areas.
• Recognised teaching, training or mentorship qualification (e.g. Practice Assessor, Certificate in Education, TraintheTrainer).
• Qualification or additional training in quality improvement, audit, or service development.

Practical and intellectual skills

• Strong training and facilitation skills with the ability to deliver sessions confidently to varied audiences.
• Excellent communication skills, written and verbal, adapting information for different groups.
• Ability to analyse information, identify trends, and contribute to audits and quality improvement projects.
• Effective organisational and timemanagement skills, managing multiple priorities.
• Ability to work autonomously while contributing to team goals.
• Competence in the use of IT systems including Microsoft Office and clinical recording/audit systems.
• Ability to move and handle equipment safely (e.g. resources for training sessions, education materials)
• Ability to develop training materials, presentations, and elearning resources.
• Experience of investigating incidents or supporting governance processes.

Experience

• Experience of delivering education or training programmes to clinical and/or nonclinical staff.
• Experience working within a related clinical environment.
• Experience in supporting quality improvement, audit, or governance activities.
• Experience of multidisciplinary working, e.g. GSF meetings
• Experience of liaising with external agencies, such as care homes, community groups, or charities.
• Experience of policy implementation, service improvement or supporting change in practice.
• Experience in developing training content or learning resources.
• Experience working within palliative care, endoflife care
• Experience supporting clinical supervision, preceptorship, or mentorship programmes.
• Experience in community outreach roles.

Disposition and attitude

• Positive, proactive attitude with a commitment to continuous improvement and highquality care.
• Compassionate approach with the ability to work sensitively within palliative and endoflife contexts.
• Confidence to lead training, facilitate discussions, and support colleagues.
• Professional, approachable, and able to build effective relationships internally and externally.
• Flexible and adaptable, able to respond to the evolving needs of the organisation.
• Commitment to confidentiality, safe practice, and professional standards.

health and physical

• Physically capable of delivering face to face training including standing for long periods, moving and handling training equipment and materials.
• Travel independently to community venues (care homes, charities, partner organisations).
• Good general health to meet the physical and emotional demands of the role.
• Must be a car driver with full UK driving licence and access to own vehicle
• Willing and able to work flexibly across the week, including occasional early mornings, evenings or weekends to meet training needs.
• Able to undertake regular independent communitybased work offsite
• Willing and able to undertake lone working in community environments.
• Travel independently between the Hospice and community locations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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