In this role you'll be primarily responsible for providing senior support to the Smart Generation Operations Team to ensure a seamless customer journey through Smart Generation Operations by acting as an Energy Advisor across all team functions.
You will understand, support, and drive the end-to-end process to support the customer journey and the future growth plans of the business. As a customer-focused business we continually strive to maintain and enhance customer satisfaction and loyalty, both directly (through our customer interactions, product and service offerings) and indirectly (via strong internal relationships, processes, and expertise). This role is central to achieving these aims now and for the future of our business!
What skills/experience do I need to be successful?
- Experienced in one of these key areas: Sales Support, Billing, Debt, and Onboarding.
- High-level analysis and ability to advise the Sales team and relevant stakeholders on pricing elements, deal-entry, contract execution, and billing set-up as they relate to the current market and pricing parameters.
- High-level analysis and ability to advise customers and relevant stakeholders of billing elements, statement detail, and methodology.
- Demonstrable experience using Microsoft Office suite, particularly Excel, at an intermediate to advanced level.
What sets us apart?
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
Hybrid working
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
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