EPUNFT has an exciting opportunity for a full‑time Band 3 Administration Officer to provide non‑urgent transport coordination and administrative support to clinical teams.
Responsibilities
- Handle incoming and outgoing telephone calls to patients, consultants and clinical staff in a polite and efficient manner.
- Respond to telephone enquiries and record accurate messages, following up in accordance with department guidelines.
- Maintain strict confidentiality at all times and adhere to data protection and patient privacy policies.
- Communicate confidential and sensitive information with staff, patients/clients and carers, whether in person or by telephone.
- Deal with complex, non‑routine queries raised by patients, relatives, GPs or other healthcare professionals, including issues regarding medication and other clinical treatments.
- Support the smooth running of services by managing non‑urgent patient transport requests and liaising with clinical staff and transport providers.
Benefits
- 27 days holiday plus bank holidays, rising to 33 days after 10 years’ service.
- Excellent pension up to 14.5 % of your pensionable pay.
- Staff discounts, including Blue Light Card, NHS discount offers and other benefits.
- £8 000 relocation package if you move to Essex.
- Interest‑free season ticket loans to cover travel to and from work via tram, rail or bus.
- Flexible working available from day one (most roles) and job share – applications welcome.
This advert closes on Friday 22 May 2026.
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