Field Debt Solutions Team Leader - Scotland

Field Debt Solutions Team Leader - Scotland page is loaded## Field Debt Solutions Team Leader - Scotlandlocations: Home Based UKtime type: Full timeposted on: Posted Todaytime left to apply: End Date: May 22, 2026 (13 days left to apply)job requisition id: JR103640We are looking for a Field Team Leader to join our Field Debt Recovery department based in the Scotland area.**Here's a taste of what you’ll be doing:*** Lead, manage and motivate the team to ensure objectives are achieved and the performance of individuals within the team are maximised.* Be the principal owner of all communication from, into and within the team.* Support team members and maximise capability through one-to-one coaching via site visits and reviews.* Set individual performance and development plans, identify training needs and develop action plans to meet agreed objectives and monitor performance.* Encourage responsibility and ownership to achieve first time resolution and excellent customer service.* Establish and maintain close operational working relationships with stakeholders within the department and beyond.* Encourage a culture of continuous improvement using Operational Excellence methodologies and tools.* Ensure a robust process for the management and control of expenses and overtime is adhered to.* Manage and maintain a robust process for the provision of PPE, tools and equipment.* To understand and put in to practice all E.ON policies and procedures, including the attendance management, disciplinary, capability, safety and driving procedures.* You have a passion for debt recovery and delivery of results through people.* You’re open to change and can lead a team through ongoing transformational change.* You have proven experience of directly managing a team, coordinating their activities and driving performance.* Hold excellent organisational skills and the ability to work under pressure.* Hold a full UK driving license (with a maximum of six points).* You ensure that you understand regulations, policies and processes which relate to the job role and provide fair outcomes when giving service to our customers.**It would be great if you had:*** Knowledge of the Metering Business and MOCOPA/MAMCOP requirements.* Experience of managing a remote team.* Experience of working in a credit management environment.* A good understanding of the utility servicing business, systems, processes and policies.**Here’s what you need to know:*** **Location – You must live within Scotland*** **This role spans a large area of Scotland and requires a flexible approach to travel, including overnight stays when required*** **Salary £43,452 - £54,322 on a 40hr working week*** Excellent parental leave allowance.* Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds* Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings* Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you* Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people-first culture* Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone* Accessible & Supportive - Do* Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way* For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider #J-18808-Ljbffr