Principal Infrastructure Operations Engineer
We are seeking an experienced Principal Infrastructure Operations Engineer to provide senior leadership for the infrastructure and end‑user technology that underpins critical frontline ambulance services.
You will be responsible for ensuring services are secure, resilient, future‑ready and aligned with our digital strategy, while leading and developing multi‑disciplinary technical teams.
Key Responsibilities
- Strategic leadership for infrastructure operations, including roadmaps, standards and service optimisation
- Ensuring high availability, resilience and robust disaster recovery across core services
- Embedding NHS digital standards, cyber security, GDPR and ISO27001 into operational practice
- Leading automation, DevOps and continuous improvement initiatives
- Managing complex supplier relationships and influencing senior stakeholders
- Developing and motivating teams through compassionate, inclusive leadership
About you
- Significant senior experience in infrastructure operations within a complex, regulated environment (NHS or similar)
- Deep expertise across data centre, cloud, network, storage and end‑user technologies
- Strong understanding of ITIL, service governance, cyber security and compliance frameworks
- Proven ability to lead teams, shape strategy and communicate complex issues clearly
- Values‑driven, inclusive leader aligned to NHS values
Person Specification
- Confident in communicating with Trust stakeholders and technology leaders, both within and outside of the organisation.
- Deep knowledge of server architecture, virtualisation, cloud operations, storage, and network operations.
- Proven experience implementing NHS digital standards, ISO27001, GDPR, and other regulatory frameworks.
- Expertise in automation tools and scripting (PowerShell, Python, Ansible) to drive efficiency.
- Strong understanding of ITIL v4 principles and ability to shape service strategy and governance.
- Ability to define and govern operational standards for enterprise‑level infrastructure.
- Demonstrated ability to lead multi‑disciplinary teams and influence organisational strategy
- Skilled in managing relationships with senior stakeholders and suppliers
- Demonstrable compassionate and inclusive leadership
- Experience in the application of HR processes
- Demonstrable experience of line management responsibilities
Qualification and Knowledge
- Masters level qualification or equivalent relevant in‑depth experience in an Ambulance Service environment.
- Evidence of continued professional and personal development.
- Demonstrable comprehensive understanding of telecommunications solutions, design, technology and standards.
- Significant experience in a senior infrastructure operations role within a complex, regulated environment (NHS or similar).
- Track record of defining operational strategy and delivering enterprise‑level solutions.
- Proven leadership in managing technical teams and influencing organisational direction.
Values and Behaviours
- Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
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