Customer Category Manager (Crawley, GB, RH10 9AD)

Customer Category Manager (Crawley, GB, RH10 9AD)

Position Snapshot

Business Area: Nestl UK&I Coffee
Customer Category Manager: 6 month fixed term contract
Location: Gatwick Hybrid working: min 2 days per week in our office
Attractive Salary + potential, discretionary annual bonus + generous pension scheme

Although this is a full-time temporary opportunity, please speak to us about what flexibility means to you as we are always open to discuss individuals flexible working needs, dont let this stop you from applying.

Position Summary
Working as part of our Commercial Development Team (CDT) team within Nestl Coffee, we have an exciting and challenging Customer Category Manager position available on a 6 month fixed term contract where you will be responsible for the development, management and execution of our Customer Category Plans for a number of retailers across Mults, VRs & W&C.

Your impact
The purpose of the role is to develop tailor and deploy, at a Customer level, channel and category plans and point of purchase solutions, to deliver Nestl market share growth and overall category growth, whilst ensuring impartiality with the customer.

Key responsibilities will include but not be limited to the following:

• Building external relationships, you will be the first port of call and a trusted source for Buying/Merchandising Teams for any category questions, insight & recommendations.
• Execution of Nestl Category Strategy, personalisation of the Category Strategy to meet the retailers needs and generate engagement and commitment.
• Executing the Category Drivers for the channel within your customer via the delivery of the POP Vision, through adjacency & flow recommendations to retailers at range reviews and throughout the year.
• Deliver best in class insight, engaging retailers with promotional insight to influence the effective use of promotions, developing and implementing best in class examples of latest online and in store executions.
• Deep understanding of the role of the Shopper within your Customer.
• Lead the Category agenda within the ICP process, ensuring our internal plans are fit for purpose for our customers.
• Closely monitor industry and competitor activity, to ensure our strategic commercial vision is in line with market demands in a constantly changing, competitive environment that we work in.

Your ingredients for success

• Category or Sales experience, with a demonstrable record of success in delivering growth for Nestl & our customers.
• Strong data analysis and ability to draw out the key insights along with recommended actions to be taken.
• Ability to build strong relationships internally and externally within matrix and multifunctional teams.
• Understand the importance of working in a customer centric way.
• Evidence of flexibility and agility and use of initiative to solve challenges rapidly and often creatively.
• Love of learning, understanding 'why?' and ability to share this both externally and internally in a compelling way.

What you need to know
Advert posting date: 12/05/2026
Advert closing date: 26/05/2026

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please dont delay in submitting your application.

At Nestl, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.

We take pride in championing inclusion and diversity. We proudly signed the Business in the Community Race at Work Charter, are committed to Disability Confidence, and have been recognised as a Times Top 50 Employer for gender equality for three consecutive years. Additionally, we are a headline partner of Diversity and Inclusion in grocery.

To find out more about Nestles commitment to DEI: Nestl's Commitment to a Diverse and Inclusive Workplace

To find out more about your recruitment journey with Nestle: Recruitment Journey | Nestl UK & Ireland