Support Administrator - Andover

Support Administrator - Andover, SP10 4FB, United Kingdom

Do you thrive on organisation, coordination, and keeping complex programmes/projects running smoothly? Are you passionate about delivering a great customer experience while supporting meaningful improvements to homes and communities? If so, this could be the role for you.

At Aster, were looking for two Support Administrators, one to support Planned Works and the other to support with Projects. Both roles will play a key part in the successful delivery of our planned maintenance and investment programmes across our housing stock. Youll be right at the heart of ensuring our programmes and projects are delivered efficiently, on time, and to the highest standards.

About the role

As part of a wider team, youll provide comprehensive administrative and coordination support to a range of maintenance and investment programmes. Working closely with delivery teams, contractors, and residents, youll help ensure systems, processes, and documentation are well managed, communication flows smoothly, and customers feel informed and supported every step of the way.

This is a fast-paced, varied role where your attention to detail, organisational skills, and ability to juggle priorities will make a real difference.

What youll be doing

• Providing day-to-day administrative support to planned maintenance and investment programmes and projects, which will include minute taking
• Maintaining accurate records and updating systems relating to works, programmes, and property data
• Supporting the scheduling and coordination of works, appointments, and programme activities
• Acting as a key point of contact for residents, responding to enquiries and providing updates on planned works
• Liaising with contractors, operatives, surveyors, and internal teams to support effective communication
• Preparing and issuing resident communications, including letters, notices, and appointment confirmations
• Monitoring programme progress, updating trackers, and highlighting any delays or risks
• Managing documentation such as work orders, certifications, and compliance records
• Processing invoices, purchase orders, and variations in line with financial procedures
• Collating data and supporting performance reporting, KPI tracking, audits, and compliance
• Assisting with complaint handling by logging cases and tracking responses

About you

Youll be an organised and proactive administrator who enjoys working with data, systems, and people. Youre comfortable in a customer-focused environment and confident communicating with a wide range of stakeholders.

Youll bring:

• Experience in an administrative role within housing, property, construction, or maintenance
• Minute taking skills, ensuring that accurate records can be shared with the team in a timely manner
• Experience working in a fast-paced, customer-focused office environment
• Strong IT skills, including Microsoft Word, Excel, and Outlook
• Experience managing data within IT systems and maintaining accurate records
• Experience coordinating appointments, schedules, or work programmes
• Confidence liaising with contractors, internal teams, and customers
• GCSEs (or equivalent), including English and Maths
• A relevant administrative or business qualification (or equivalent experience)

This is a hybrid role enabling you to base yourself from home if you wish.The team do come together on a regular basis in one of our HUBS, so being able to travel within our operating region is a must, you will therefore have a full UK driving licence and access to a vehicle for work purposes.

Our HUBS are based in Andover, Devizes, Frome, Ferndown, Weymouth, Wareham and London.

Whats in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business needs
• A focus on colleague wellbeing workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

Ready to apply?

To apply, please use information provided in the advert and role profile to let us know why youd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & its subsidiary brands.