Customer Accounts Officer - Devizes

Customer Accounts Officer - Devizes, SN10 2AZ, United Kingdom

Were looking for a passionate and enthusiastic individual to become part of our Customer Accounts WiltshireTeam. In this role, youll help deliver an efficient and supportive arrears management service, making a real difference to our customers by providing guidance, support, and practical solutions.

If you enjoy working in a collaborative team and want to be part of a service that truly helps people, wed love to hear from you!

What youll be doing

As a Customer Accounts Officer, you will be responsible for pursuing rent arrears, agreeing appropriate re-payments with our customers and referring our customers to internal or external support where applicable. Where appropriate, you will refer cases to court, attend hearings, apply for warrants and attend evictions.

You wont be out and about all the time, if you do need to attend meetings or court hearings regarding customers in these areas, it will be ideal if you are suitably located nearthe Wiltshirearea.

With a focus on achieving positive outcomes, youll work with our customers to understand their circumstances and support their queries, identifying those customers who need to be signposted further.

About you

You will be someone who is committed to delivering excellent customer service, establishing, developing, and maintaining effective working relationships with our customers, external agencies, and colleagues.

Youll have excellent communication skills, both written and verbal, and a strong eye for detail and accuracy when presenting information. Youll be proficient in IT, including the Microsoft Office suite and CRM databases.

You should have knowledge and/or experience of rent arrears recovery and the pre-action protocol for rent arrears. A housing management qualification is desirable.

A flexible approach is essential to meet the needs of our customers, including local and regional travel. You will also need a UK driving licence and access to your own vehicle for work purposes.

Whats in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business needs
• A focus on colleague wellbeing workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives.

We follow a sector-wide, outcome-based framework for professionals in social housing. The Competence and Conduct Standard introduce a sector-wide, outcome-based framework for those working in social housing in England, while also requiring senior professionals who deliver social housing services to gain, or work towards, a housing management qualification.

Ready to apply?

To apply, please use information provided in the advert and role profile to let us know why youd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

Successful candidates will complete a Basic DBS check.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & its subsidiary brands.