Sales and Service Administrator Team Lead
Overview
VANRATH are pleased to be working in partnership with a well-established organisation within the commercial vehicle sector to appoint a Sales and Service Administrator Team Lead. This position plays a pivotal role within the aftersales function, ensuring the seamless coordination of sales orders, deliveries, and internal support across multiple teams.
Acting as a key point of contact between customers, sales, logistics, and procurement, the successful candidate will help drive operational efficiency while maintaining high standards of customer service.
Working Hours
Full-time position / 40 hours per week / Monday to Friday, 08:30 - 17:00 / A degree of flexibility will be required in line with business demands
The Role
- Oversee the day-to-day running of the sales administration function, ensuring workflows are efficient and deadlines are consistently met
- Act as a central liaison between internal departments to support the smooth fulfilment of customer orders
- Review and process sales documentation, ensuring accuracy across pricing, product details, and availability
- Work closely with distribution teams to coordinate dispatch schedules and resolve any delivery-related queries
- Provide ongoing support to the sales function, including handling queries around quotations, stock, and lead times
- Track order progression and communicate updates clearly to both customers and internal stakeholders
- Take ownership of resolving any issues relating to delays, discrepancies, or stock shortages in a timely manner
- Maintain and update internal systems to ensure all product and pricing information remains current
- Collaborate with cross-functional teams including procurement and finance to improve overall service delivery
- Contribute to promotional activities and assist in rolling out sales initiatives across the product range
- Support continuous improvement by identifying gaps in processes and suggesting practical enhancements
- Assist in expanding the product offering through market awareness and identification of new opportunities
- Carry out additional administrative or operational duties as required
The Person
- Experience leading or supervising a team within a fast-paced environment is advantageous
- Strong background in sales support or customer service, ideally within a similar industry
- Good understanding of how field-based sales teams operate and the support they require
- Knowledge of commercial vehicle parts or experience within motor factors is essential
- Commercially aware with the ability to interpret data and make informed decisions
- Confident communicator with the ability to influence and build relationships across departments
- Strong problem-solving skills with a proactive and solutions-focused mindset
- Ability to prioritise workload effectively and remain organised under pressure
- High attention to detail with a methodical approach to tasks
- Comfortable working independently and taking initiative where required
- Experience collaborating with multiple departments to achieve shared objectives
- Competent in producing reports and analysing data to support performance improvements
- Strong IT skills, including Microsoft Office packages such as Excel, Word, and Outlook
- Full, valid driving licence
Desirable Criteria
- Previous experience working with CRM systems or similar platforms would be beneficial
Check out some of your candidate feedback-
''I would highly recommend Vanrath. Very friendly and helpful staff. They very informative and kept me up to date throughout the interview process and answered any questions I had.''
''I was contacted by VANRATH in regards to a job I had applied for. They were extremely helpful and gave me a number of positions to apply for. They had interviews set up in a number of hours and I secured a position within days. They kept we well informed throughout the process and has continued to touch base after I have started my new role. Couldn't recommend enough.''
''The team at VANRATH were extremely helpful in helping me find my new role. They kept me up to date on my application and provided excellent advice throughout the interview process. Overall the process could not have gone smoother or any quicker and I would definitely recommend reaching out to them if you are on the lookout for a new role.''
Skills:
Sales Administration Sales Admin Team Lead Supervisor Service Manager Service Advisor
Benefits:
Great benefits and progression
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