Company: Citizen Housing
Location: West Midlands
Posted: May 13th, 2026
Internal Communications Business Partner
Salary 56,385
Position: Permanent, Full Time,37hrs per week
Location: Birmingham/Hybrid minimum two days a week
We are brave, we are ambitious, we are honest, and we are Citizen!
Do you thrive offcreating and leading communication that genuinely inspires colleagues? Do you enjoy working with people at all levels to build connection and drive engagement?
At Citizen, we recognise how fundamental internal communication is to our success.Werelooking for a brilliant Internal Communication Business Partner who will help colleagues feel connected to Citizens purpose,visionand values, and inspired about wherewereheading.
Working alongside a skilled team of internal communications professionals,youlllead our channel strategy to deliver positive change and enhance the colleague experience. Highly organised and proactive,youllalso lead on colleague events that resonate with people at all levels of the organisation.
Youllbring strong internal communications experience and excellent stakeholder relationship skills, using these to coach leaders and build greater connectivity across Citizen.Youllbe confident working closely with Executive leadership teams and will take the lead on how we communicate with line managers, equipping and supporting them to engage their teams effectively.
Ifyourea specialist internal communications professional with outstanding relationshipbuilding skills and high emotional intelligence,wedlove to hear from you. This is a rare opportunity to shape internal communication at Citizen and to lead communications that truly reach colleagues across geographically dispersed locations.
Recruiting manager, Sonia Squires, Head of Communications:
This is such a brilliant time to join the Comms Team at Citizen. We're a super supportive, ambitious and fun team. We've made lots of progress with internal comms but there's so much more we want to achieve because internal comms is an absolute must for organisational success. You'll have the opportunity to lead on a channel strategy working with brilliant colleagues to take things to the next level. Three things are key for me: brilliant relationship building (at all levels), high levels of emotional intelligence, and super organisational skills..
In housing you can make a real difference, the role of Internal Communications Business Partner will involve:
Strategic Advisor:Imagine being the compass for our colleagues. Youll develop and deliver a consistent narrative that aligns with Citizens overall strategy, purpose, values, and behaviours. Its like weaving a story that everyone can relate to
Channel Maestro:Picture yourself as the conductor of an orchestra. Youll lead our internal communication channels, using both research methods (think surveys and data) to make sure they meet the needs of our awesome colleagues
Trusted Coach:Imagine coaching our leadership teams. Youll help them deliver impactful employee communication, building trust by being open and honest. Its like being the secret sauce behind their inspiring messages
Relationship Builder:Think of yourself as a networking guru. Youll build outstanding relationships with our leaders, becoming their go-to advisor for internal comms. Its all about trust and collaboration
Values Ambassador:Imagine spreading our values like wildfire. Youll work proactively with colleagues across Citizen, guiding communication activities that reflect who we are. Its like infusing our brand into every message
As Internal Communications Business Partner we need you to have:
We would be reallyexcited if you have:
Benefits:
Find out more here: Citizen | Benefits
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Closing date: 22nd May 2026
Interview date: 3rd June 2026
We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process
Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.