Senior Quality Assurance Manager (Leeds) - £55-60K Basic
Purpose of the Role
Working closely with the Service Centre leadership team, this role is responsible for driving quality performance, continuous improvement initiatives, and operational excellence across the business unit.
The successful candidate will lead the development, implementation, and monitoring of quality systems and procedures while promoting a strong quality-focused culture throughout the organisation.
Key Responsibilities
- Lead the implementation and ongoing management of regional quality systems, customer requirements, and third-party audit standards
- Manage non-conformance processes, including reporting, root cause analysis, corrective actions, and preventive actions
- Analyse quality trends and performance data to reduce the cost of poor quality and improve customer satisfaction
- Drive LEAN and continuous improvement initiatives in partnership with operational leadership teams
- Own and manage the internal audit programme while supporting external audits and certification activities
- Work collaboratively with procurement and operational teams to improve supplier quality performance and KPI achievement
- Support project and contract handover activities to ensure customer quality requirements and risks are clearly identified
- Chair regular quality and continuous improvement meetings, focusing on root cause analysis and performance improvement
- Maintain accountability for calibration and compliance of operational equipment
- Provide quality support during sales, tendering, and pre-qualification processes
- Ensure compliance with project quality documentation and management systems
- Support management review processes and continuous development of quality systems
- Promote a positive culture surrounding safety, environmental awareness, and continual improvement
Candidate Profile
- HNC qualification (or equivalent) in Mechanical Engineering or a related discipline, or significant relevant industry experience
- Experience managing quality management systems within engineering, manufacturing, industrial services, or related sectors
- Strong understanding of ISO9001 standards and audit processes
- Knowledge of industry quality standards and repair or maintenance environments
- Experience using LEAN methodologies and advanced problem-solving techniques
- Supplier quality and supplier development experience
- Understanding of rotating equipment, engineering repair methods, and materials would be advantageous
- Good working knowledge of ERP systems and Microsoft Office applications
Key Skills & Competencies
- Strong leadership and interpersonal skills
- Ability to influence and engage stakeholders at all levels
- Organised, self-motivated, and able to work independently
- Commercially aware and customer focused
- Strong analytical and problem-solving capabilities
- Adaptable with a continuous improvement mindset
- Effective time management and prioritisation skills
- Technically competent with a process-driven approach
Key Accountabilities
Direct Responsibility
- Resource planning and prioritisation
- Departmental time management
- Training and development planning
Shared Responsibility
- Audit programmes and compliance activities
- Process and product conformance
- ISO certification compliance
- Continuous improvement and operational excellence initiatives
Performance Measures
- Quality and continuous improvement KPIs
- Audit and certification outcomes
- Reduction in cost of poor quality
- Productivity and operational improvement savings
- Delivery against individual objectives and targets
Package
£55-60k Basic
10% bonus
Package ID - 7743