Your new company
A well-established and values-driven housing organisation is seeking a Part-Time Lettings Officer to join their Housing Operations team. Known for delivering high-quality services to customers and communities, the organisation is committed to minimising void loss and creating sustainable tenancies through excellent service delivery.
Your new role
As a Lettings Officer, you will play a key role in managing the end-to-end lettings process for empty homes, ensuring properties are re-let quickly and efficiently.Key responsibilities will include:
- Managing the full lettings cycle from notice through to tenancy sign-up, ensuring minimal void periods.
- Advertising available properties across internal and external platforms and meeting strict deadlines.
- Shortlisting applicants and verifying eligibility in line with allocations policies and housing legislation.
- Conducting pre-tenancy assessments via phone or face-to-face interviews.
- Liaising with internal teams such as Asset Management and Income to deliver a seamless service.
- Coordinating property viewings and tenancy sign-ups promptly.
- Maintaining accurate records across housing systems and supporting regulatory reporting.
- Working with support services to ensure customers' needs are met for sustainable tenancies.
- Providing a high standard of customer service and resolving queries or issues effectively
What you'll need to succeed
To be successful in this role, you will bring:
- Experience within a housing, lettings, or customer-focused environment
- An understanding of lettings processes, housing law, or allocations (desirable) (Lettings o...le Profile | PDF)
- Strong interpersonal and communication skills, with the ability to engage a wide range of stakeholders
- A customer-first approach, including experience supporting individuals with varying or complex needs
- Excellent organisational skills and the ability to prioritise workloads under pressure
- Strong IT skills with experience maintaining accurate system records
- A proactive and solution-focused mindset, with a commitment to continuous improvement
What you'll get in return
- Competitive hourly rate of up to £24 per hour
- Opportunity to work within a supportive and collaborative team environment
- The chance to make a meaningful impact on communities by helping customers secure quality housing
- Exposure to a respected housing organisation with opportunities to broaden your sector experience
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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