Head of Operations
SocialTap | Warrington (Hybrid) | Full Time
About SocialTap
SocialTap is a performance marketing agency founded in 2018.
We specialise in paid social, creative strategy, CRM marketing, and lead generation campaigns that focus on commercial results — not vanity metrics.
Our approach is heavily focused on:
- Understanding audiences properly
- Creating ads that feel native to platforms
- Strong creative strategy
- Full-funnel thinking
- CRM and remarketing systems that maximise lead value
- Combining performance marketing with strong brand positioning
We’ve managed millions in ad spend and generated over £100m in revenue for clients across sectors including finance, events, legal, wealth management, beauty, and e-commerce.
We work with ambitious businesses that want growth, not just activity.
The agency has built a strong reputation particularly within financial services and lead generation, while also delivering results for festivals, events, claims management companies, and high-growth service businesses.
At SocialTap, we care about performance, accountability, creativity, and continuous improvement.
We move quickly, challenge ideas, and genuinely want people to grow both professionally and personally. We believe agencies are only as strong as the people inside them.
The Role
We’re looking for a Head of Operations to help lead the next stage of growth for the agency.
This is a senior leadership role for somebody who thrives in fast-moving environments, enjoys building high-performing teams, and can balance operational excellence with strong leadership.
You’ll work closely with the founder and leadership team to help run the day-to-day of the business, improve processes, support and develop the team, and help ensure the agency operates efficiently as it scales.
We’re not looking for someone to simply “manage tasks.”
We’re looking for someone who can create structure, accountability, momentum, and standards across the business.
Key Responsibilities
Operational Leadership
- Oversee the day-to-day running of the agency
- Improve operational efficiency, systems, and workflows
- Help build scalable processes as the business grows
- Ensure projects and campaigns are delivered on time and to a high standard
- Support resource planning and team capacity management
- Identify operational bottlenecks and implement solutions
Collaboration & Service Delivery
- Support smooth communication across teams and departments
- Help maintain high standards of client delivery and overall service quality
- Work closely with internal teams to ensure projects are progressing effectively
- Assist with operational coordination across accounts and campaigns
- Help identify and resolve delivery challenges proactively
- Contribute towards creating a positive experience for both clients and team members
Team Leadership & Development
- Support, mentor, and develop team members
- Help create a high-performance culture with accountability and ownership
- Conduct regular check-ins, reviews, and development planning
- Help identify training needs and recruitment opportunities
- Maintain strong team morale and communication
KPI & Performance Management
- Ensure internal and client KPIs are being tracked and achieved
- Monitor delivery performance across departments
- Report on operational and client performance to leadership
- Help implement clearer accountability and reporting structures
- Drive continuous improvement across the business
What We’re Looking For
Essential
- Previous experience in an operations, client services, or leadership role within an agency
- Strong organisational and communication skills
- Experience managing teams and developing people
- Ability to manage multiple moving parts simultaneously
- Commercial awareness and problem-solving ability
- Strong relationship-building skills
- Comfortable working in a fast-paced environment
Bonus Points
- Experience within a performance marketing agency
- Understanding of paid media, creative, CRM, or lead generation
- Experience implementing operational systems and processes
- Strong understanding of KPIs, reporting, and accountability structures
What Success Looks Like
- The team feels supported, accountable, and motivated
- Delivery runs smoothly and efficiently
- KPIs are consistently achieved
- Operational issues are solved proactively
- Communication across the business is strong and effective
- The agency becomes more scalable and structured over time
What We Offer
- £45,000-£50,000 salary (dependant on experience) + bonus
- Hybrid working
- 25 days holiday + bank holidays + birthday off
- £1,000 annual training budget
- Flexitime
- 2 hours per month dedicated to life admin
- Opportunity to play a major role in the growth of the business
- A collaborative, ambitious, and supportive team environment
Why This Role Matters
This is one of the most important hires we’ll make.
You’ll play a major role in shaping the culture, operational standards, team development, and future growth of the agency.
If you enjoy ownership, leadership, solving problems, and helping businesses scale — we’d love to hear from you.