Process Improvement Specialist

Process Improvement Specialist

6 Months

Warwick/London/Wokingham (1 day per week)

Why This Role?

As the Process Improvement Specialist, you will be at the forefront of identifying inefficiencies, mitigating risks, and uncovering opportunities for improvement. Your expertise will help the organization streamline its operations while enhancing user experience across various digital platforms. You'll collaborate with stakeholders, facilitate workshops, and implement sustainable solutions that make a real impact.

Job Purpose:

The Process Improvement Specialist plays a key role in supporting the organisation to understand, analyse, and improve its core business processes. Working closely with stakeholders across multiple teams, as well as Change, Delivery, and Digital functions, the postholder will lead the discovery and mapping of current (“as-is”) processes, identifying inefficiencies, risks, and opportunities for improvement. Through structured analysis and engagement, they will help to clearly define problems and ensure that the root causes of issues are fully understood.

The role is responsible for designing practical, sustainable solutions and developing future-state (“to-be”) processes that enhance efficiency, consistency, and user experience. A key focus will be on driving standardisation across processes and aligning improvements with digital solutions and platforms where appropriate. The postholder will collaborate with delivery teams to ensure that proposed changes are feasible, scalable, and effectively integrated into wider transformation initiatives.

In addition, the role will support the implementation and rollout of improved processes, working alongside change and delivery colleagues to ensure successful adoption and realisation of benefits. This includes producing high-quality documentation, supporting change activity, and helping embed a culture of continuous improvement. The role requires a proactive and engaging individual who can build strong relationships, challenge constructively, and deliver tangible improvements in complex and evolving environments.

Key Accountabilities:

Process Assessment & Analysis

• Conduct end‑to‑end reviews of existing (“as‑is”) processes to identify inefficiencies, duplication, risks, and control gaps
• Perform structured gap analysis to understand root causes and improvement opportunities
• Use data, evidence, and stakeholder insight to validate issues and priorities
• Process Design & Standardisation
• Design clear, standardised (“to‑be”) processes aligned to business objectives and operating models
• Define roles, responsibilities, decision points, controls, and hand‑offs within processes
• Ensure processes are scalable and suitable for future digital solutions

Stakeholder Engagement & Facilitation

• Engage business, digital, and change stakeholders to gather requirements and build consensus
• Facilitate workshops to map as‑is processes, define to‑be states, and agree improvement actions
• Translate complex process concepts into clear, accessible documentation

Business Case & Change Enablement

• Support the development of business cases that articulate benefits, risks, and dependencies
• Ensure process changes are aligned with change, communications, and readiness activities
• Work closely with change and delivery teams to support implementation

Continuous Improvement

• Promote continuous improvement principles across teams
• Capture lessons learned and identify opportunities to further streamline and optimise processes
• Contribute to the development of common process standards and templates

Key Deliverables

• As‑is and to‑be process maps
• Process standards, definitions, and documentation
• Gap analysis and improvement recommendations
• Inputs to business cases and change plans
• Stakeholder‑validated process designs

Knowledge, Experience and Technical Know How:

Essential

• Proven experience in process improvement, business process design, or operational transformation
• Strong understanding of as‑is / to‑be process mapping and gap analysis
• Experience working with multiple stakeholders across business and delivery teams
• Ability to produce clear process documentation and business‑ready artefacts
• Strong analytical, problem‑solving, and facilitation skills

Desirable

• Lean, Six Sigma, or equivalent process improvement methodologies
• Experience supporting digital or system‑enabled transformation
• Familiarity with governance, operational controls, and business readiness concepts

How to Apply:

Ready to embark on this exciting journey? Click the 'Apply Now' button and submit your resume along with a brief cover letter outlining your relevant experience and why you would be the perfect fit for our team. We can't wait to meet you!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.