Professional Services Engineer - Security Systems
Hours: Monday to Friday, 08:30 – 17:00
Contract type: Permanent
Location: Site-based, Central London
Department: Security
Your next role
We’re looking for an experienced Professional Services Engineer to provide senior-level technical support, commissioning, and expertise across enterprise security systems. This is a key role within the business, acting as the highest point of technical escalation and supporting the successful delivery of complex projects.
You’ll work closely with clients and internal teams to resolve technical challenges, support system delivery, and help set technical standards across the organisation. This is an opportunity to join a forward‑thinking, supportive team where your expertise will genuinely make a difference.
What you'll be doing
- Leading on complex technical fault resolution across Access Control, CCTV, Intercom, and integrated systems
- Providing senior technical support to clients, both remotely and on site
- Supporting project delivery through system commissioning, upgrades, and migrations
- Working alongside Project Managers and Engineers on system design and technical planning
- Carrying out system audits, health checks, and performance reviews
- Mentoring and supporting engineers, sharing best practice and technical expertise
- Acting as a trusted technical advisor for key clients
You'll work with leading platforms including Genetec Security Centre, Gallagher Command Centre, Lenel OnGuard, CCURE 9000, Milestone, FLIR, Avigilon, and Hanwha.
What you'll bring
- Proven experience supporting and commissioning enterprise‑level electronic security systems
- Strong hands‑on knowledge of platforms such as Genetec, Gallagher, Lenel, CCURE, Milestone, Avigilon, FLIR, Hanwha (or similar)
- A solid technical understanding of Windows Server, SQL databases, IP networking, and virtualised environments (VMware / HyperV)
- The ability to confidently diagnose and resolve complex, integrated system issues
- Excellent communication and client‑facing skills
- The ability to produce clear, professional technical documentation
- A full UK driving licence
Why come and work for us
We know that our people are the key to our success. When you join us, you’ll be part of a friendly, inclusive, and supportive team where your ideas, experience, and personality are genuinely valued.
We’re a business that never stands still. As we continue to grow, improve, and innovate, we’re equally committed to helping our colleagues do the same. Investing in our people is a cornerstone of who we are - whether that’s through training, career development, or wellbeing support.
When you work with us, you can expect:
- Training and development programmes to support your growth
- Support for professional qualifications and career progression, including apprenticeships
- A collaborative and inclusive workplace where every voice matters
- Competitive salary
- Generous annual leave allowance, including an extra day off for your birthday
- Company pension scheme
- Medicash health plan, supporting everyday healthcare costs and wellbeing
- Company parking
- Wellbeing support, including access to mental health resources
- Employee discount scheme
- Generous employee referral scheme
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