Customer Services Adminstration

Customer Service Administration (1 year Sickness cover) IMMEDIATE START

We have a great opportunity for you to join our team as a customer service administrator. You will be working Monday to Friday 9-5pm in our offices in the Titanic Quarter BT3. Our company is NI based and has been established for over 35 years.

You will work as part of a small office team providing support to customers over the telephone, responding to emails, processing orders as well as assisting with management of stock and helping with sales support and onboarding customers to use our services. Additional duties could be incorporated in this role for those meeting desirable criteria below.

Essential Criteria

• At least 4 GCSEs including English and Maths
• Able to communicate effectively by email and telephone in English
• At least 1 years experience working in a customer service / office administration role
• Confident and capable interacting with clients including discussing pricing
• Experienced and capable using computer systems and Microsoft Word, Powerpoint, Outlook and able to update customer records with accuracy.
• Confident generating simple reports and data sheets in Excel
• Reliable and trustworthy
• Able to manage multipletasks and prioritize effectively
• Capable of liaising effectively with other departments to resolve customer queries
• High level of accuracy and attention to detail including numeracy
• Solutions focused, committed to process improvement and high level of customer care
• Able to work well as part of a team

Desirable Criteria:

• Driving License
• Comfortable making visits to customer to solve problems / make deliveries / collections
• Previous experience of warehousing / stock control systems
• Previous experience in account management and / or in sales
• Experience taking meeting minutes / updating written procedures
• Experience in delivering customer training / writing reports

Full training and support will be provided.

This is a fixed term position, but as an expanding business there would likely be other opportunities arising with our company in the future.

You will receive 29 days holidays in your first year, we have free on-site parking, we offer pension via Nest, as well as a friendly and supportive working environment. Our offices are also close to train/bus routes.

Postal Group is an Equal Opportunity Employer. We do not discriminate on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, veteran status, sexual orientation or any other characteristic protected by law. Postal Group are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.

Should you require any reasonable accommodations to apply or interview please contact us on .

Skills:
Customer Skills Sales Accuracy Telephone Skills Communication Numeracy order processing

Benefits:
Pension free parking Paid Holidays Training

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