Public Inquiries Administrator

Public Inquiries Administrator - Homebased - Flexible, United Kingdom

Grade E -26,732 (National) or 32,588 (London for Londonoffice based or homebased workers within the boundary of the M25) There isalso an additional homeworking allowance of 600 per annum for those workingfrom home.

Contracted Hours:Full time 37 hours per week

Contract Type:Permanent

Location: Home-based

Closing date:Wednesday27 May 2026 at 11.59pm

Make a difference
Every role at CQC contributes to our mission, if yourelooking for a new role in the Legal Services directorate that gives a truesense of meaning and purpose, then youve found it! Youll help our legal teamsrun smoothly so they can protect people who use health and care services.

Picture this
Youre part of a busy legal team, keeping cases organised and making sure theright information is ready when its needed. Your work helps importantdecisions happen on time and to a high standard.

You might support a major legal case or public inquiry by gathering key documents, checking records, and helping the team prepare clear, accurate information for legal action.

You could help improve how the team tracks cases by pulling together data and creating simple reports that guide better decisions.

The role
Youll work closely with others todeliver shared outcomes. In this role, youll:

• Support legal casework: Prepare, organise and manage case documents, ensuring records are complete, accurate and easy to access for the legal team.
• Manage information and reporting: Maintain case records, produce regular activity reports, and compile data to help the team track performance and workload.
• Provide day-to-day admin support: Assist with research, billing coordination, and general team administration to keep legal services running efficiently.

Show us
We will be looking for specificskills, knowledge and experience in your application form:

• Have at least 2 years experience providing administrative support in a legal, regulatory or similar structured environment, including managing documents or case records.
• Experience using tools such as Word and Excel to create documents, manage data, and produce clear reports or outputs.
• Experience gathering information, carrying out basic research, and presenting findings clearly in written form with strong attention to detail.

Apply today to join a workplace where your impactis felt every day.

Compliance
To progress your application, youll need to provide evidence of your right towork in the UK. Without valid right to work you wont be eligible for therole.We are unable to offer sponsorship for this role.Someroles may also be subject to a satisfactory DBS check.

Next steps
If you apply, youll need to create a profile and complete an online application form.Your application will be completely anonymous.Please see ourinformation for applicantsfor more details on the process.We contact every applicantto let them know the outcome of their application, so you will hear from us whether or not you are shortlisted.

You can read the full details of the role in theJob Description

If youd like an informal chat about the role contact Joanne Flanagan, Case Progression Manager; Joanne.Flanagan@cqc.org.uk. For general enquiries, please emailrecruitment@cqc.org.uk.

The Benefits
Weoffer a wide range ofbenefits, including:

• Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).
• Training and development opportunities.
• Wellbeing initiatives, such as gym discounts and meditation.
• NHS pension scheme, with around 14% employer contribution.
• Discount schemes (including eligibility for a Blue Light card, at a cost of 4.99 and valid for 2 years), reward vouchers, car leasing and more!

Please see ourbenefitspage for the full list.

Equity for all
We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether theyre a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds).If this role interests you, we encourage you to apply.Your unique perspective, skills, and experience could be exactly what we need.

We want every candidate to feel supported and able to do their best. If you need adjustments to our process,well work with you to remove any barriers. Visit ouraccessibility pagefor more on this. If youd like to chat, please contactrecruitment@cqc.org.uk. Please note, if you have previously informed us of adjustments you need for interview or within your role these are not carried over and must be discussed for each individual application you make.

We promote a workplace wherefairness, respect and inclusion are a priority. Diverse teams make our work better, help us deliver our mission and make our culture stronger. See ourED&I pagefor more about this.

We welcomeapplications fromeveryone,and colleagues can find supportand community among our many employee networks. This includes people of any:

• Age
• Sex
• Gender identity or expression
• Sexual orientation
• Religion or belief
• Ethnicity
• Disability

Values and vision
We are guided by ourcore values, which shape our work and our culture.
Excellence being a high-performing organisation.
Caring treating everyone with dignity and respect.
Integrity doing the right thing.
Teamwork learning from each other to be the best we can.
We are a disability confident employer and a carer confident employer.

A Note on AI
AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind:

• AI can support research, structuring and refining your writing, but your applicationmustreflectyour real skills and experience.
• Spell-checking and condensing word counts are great ways to use AI effectively.
• Do notcopy and paste AI generated answers. These will not help you stand out; remember we want to hear about your skills and experience.
• Providing false and insincere examples goes against our core values of honesty and integrity andmay lead to your application being withdrawnor termination of your employment.