Insurance Broker Support

Who are we?

Howden is a global insurance group with employee ownership at its heart. We're experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees and spanning 56 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

As a Senior Insurance Technician, you will play a critical role within our Business Services team, supporting the delivery of high‑quality technical and administrative services for our growing client base. Acting as a trusted escalation point for London‑based teams and internal stakeholders, you will take ownership of complex technical processes, ensure the accuracy of data and documentation, and uphold rigorous compliance standards.

You will also contribute to the development of best practices and play a key role in coaching and supporting less experienced team members, helping to strengthen technical capability across the department.

What You’ll Be Doing

In this role, you will be responsible for managing sophisticated technical tasks and providing reliable support across multiple business units. Your work will directly contribute to service excellence and operational efficiency.

Your responsibilities will include:

• Managing complex technical administration tasks with accuracy and attention to detail.
• Reviewing, validating, and approving technical data submissions in line with company standards.
• Preparing and auditing technical reports, statements, and reconciliations.
• Overseeing data entry, credit control activity, and resolving any outstanding issues.
• Providing timely and accurate management information to internal stakeholders.
• Ensuring all records and transactions comply with internal controls and regulatory requirements.
• Acting as a key escalation point for internal teams, brokers, clients, and external partners.
• Supporting and mentoring junior colleagues to build broader team capability.
• Contributing to continuous improvement initiatives across systems and workflow processes.

Who We’re Looking For

We are looking for an experienced technical professional with a strong understanding of insurance operations and London Market processes. You will take ownership of complex work, demonstrate strong analytical and problem‑solving skills, and maintain exceptionally high standards.

You will bring:

• Extensive experience in technical administration or accounting within insurance or financial services.
• Strong knowledge of London Market processes, systems, and technical requirements.
• Proven ability to review, audit, and quality‑check complex work for accuracy and compliance.
• Excellent organisational skills and the ability to work effectively under pressure.
• Strong communication skills, with the ability to build relationships and influence colleagues at all levels.
• High attention to detail and a methodical approach to solving problems.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• A collaborative mindset with the ability to mentor and support less experienced team members.

Qualifications

• GCSEs (or equivalent) including Maths and English at Grade C or above.
• A‑Levels (Grade A–C) or equivalent
• Progression towards professional qualifications is beneficial but not required.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Diversity and Inclusion

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.