Job Description:
Automotive Technical Support Operator
Location: The Retail Motor Industry Federation (RMI) Coventry
Job Purpose
To provide the day-to-day telephone service for the Technical Support Department.
The Person
A team player who can remain calm under pressure. Logical and organised with strong IT skills (particularly internet) and a “can do” attitude along with good communication skills
Accountabilities and Main responsibilities of the job
- Answer incoming technical queries and providing real-time technical support to members.
- Provide technical support to approved Electric vehicle repair workshops.
- Record member usage of technical enquiries on an online database
- Maintain up to date technical information and update technical library with latest information in electronic format.
- Support the team in the provision of technical information to members through the bulletin, and other printed documents.
- Set and reset test vehicles and test rigs for candidate assessment at our Academy.
- Create guides for technical areas.
- Assist in internal quality assurance checks.
- Assist where necessary at Academies.
Job related experience, qualifications and skills
Essential
- Own vehicle to travel to our academy (when required) – mileage claimable
- Have a good electrical understanding of complex systems.
- An ability to convey complex technical information and advice by telephone
- Familiarity with vehicle technical information in a variety of formats.
- Proven customer service skills
- Excellent communication skills.
- Ability to manage own workload & work with minimum supervision.
- Good I.T skills with team viewer, etc
Desirable
- Have a background in Electric vehicle repair and diagnosis.
- Up to date understanding and qualification of service and repair in the automotive trade at a level 3 or equivalent.
- Up to date diagnostic skills and familiarity with manufacturer and 3rd party diagnostic equipment.
Benefits
· Company Laptop
· Health Cash plan (on completion of probation)
· Pension Scheme (on completion of probation)
· Progression opportunities
· Commission scheme
Job Type: Full-time
Benefits:
- Company pension
- On-site parking
Work Location: In person - Coventry