Training & Competency Supervisor - Mortgages

An exceptional opportunity to shape adviser performance, elevate quality, and play a pivotal role in a growing financial services business.

If you’re passionate about developing people, strengthening compliance standards and influencing culture, this role places you at the centre of it all.

About the Company

Our client is a long‑established, highly respected Mortgage Brokerage based in Southampton. The company have a strong national presence, a reputation for outstanding customer outcomes and a culture built on integrity and continuous improvement, they are committed to developing their people and delivering best‑in‑class advice across the market.

About the Role

As the Training & Competence Monitoring Supervisor, you will play a crucial role in driving mortgage adviser development, ensuring adherence to regulatory standards, and strengthening the company’s Training & Competence framework.

Working at the heart of the compliance and performance function, you will influence adviser capability, support business objectives, and ensure that every customer receives suitable, high‑quality advice.

Key Responsibilities

In this role, you will:

• Maintain, embed and oversee all requirements within the company’s Training & Competence scheme.
• Conduct adviser observations across all product areas, identifying developmental needs
• Lead regular 1:1s with advisers to review performance, KPIs and risks to drive improved customer outcomes.
• Create, implement and manage adviser development plans
• Provide ongoing coaching to enhance advice quality and strengthen adviser capability.
• Facilitate and deliver induction training aligned to the T&C scheme.
• Build strong cross‑departmental relationships to support an effective end‑to‑end customer journey.
• Ensure accurate, timely T&C record keeping and support first‑line defence activities.
• Respond appropriately to complaints in line with company policy.
• Promote and uphold high standards of conduct, customer focus and compliance across all activities.

Skills & Experience

• Minimum 2 years’ experience within a Regulated Mortgage environment
• At least 1 year in a Mortgage Training & Competence, coaching, supervisory or quality assurance role.
• Strong understanding of FCA regulation and the UK regulatory environment.
• Effective communicator with strong relationship‑building skills.
• Highly organised, detail‑focused and able to work to challenging deadlines.
• Confident in providing constructive challenge and working both independently and collaboratively.
• CeMAP or equivalent qualification & a formal compliance qualification (Desirable)

Package

• Salary up to £43k
• Remote work
• Career development opportunities within a respected, growing organisation.

Why Apply?

If you want a role where your expertise directly shapes adviser quality, customer outcomes, and the success of the business, this position offers real influence and long‑term career progression.

You’ll join a forward‑thinking organisation that values continuous improvement, invests in its people, and empowers you to make a genuine impact.