Candidates within 10 miles of Hemel Hempstead, Hertfordshire preferred.
About us
Aerospheres, a Krayden company, is a trusted aerospace material supplier, providing the aviation industry with innovative solutions and exceptional, responsive service for over 30 years.
Since 1990, Aerospheres has been a reliable aerospace material distributor in the UK, supplying the commercial airline and MRO (Maintenance, Repair, and Overhaul) sectors with a complete range of high-quality materials. Today, more than 800 airlines and maintenance facilities worldwide depend on our robust logistics network and our ability to source and deliver even the most hard-to-find materials - often with same-day or next-day turnaround.
Job Purpose:
You will be responsible to drive and achieve sales targets.
Nature and Scope:
- Ensure maximum margin and revenue growth
- Achieve quarterly regional targets and support overall sales growth
- Ensuring top service levels are maintained
- Offering top of the line after-sales support and dispute resolution
- Flexibility to work varying shift patterns
Key Responsibilities:
- Maintain a prompt response time for all customer and internal inquiries.
- Resolve customer disputes efficiently and professionally.
- Prepare and process quotations and sales orders accurately.
- Monitor all open orders to ensure timely delivery and proactive follow-up.
- Gather feedback on quotations that do not convert into orders to identify improvement areas.
- Identify opportunities for upselling and promoting value-added solutions.
- Support other departments by sharing insights on regional trends and customer requirements.
- Stay up to date with new products, features, and market developments.
- Maintain and update sales, quotation, and customer records.
- Manage open orders and consignment quotations effectively.
- Promote collaboration and harmony across departments.
- Assist your line manager with projects and operational matters as required.
- Be willing to work flexible hours, including occasional after-hours support for regional needs.
Competencies and key skills
- Ideally a degree holder
- Experience in sales and customer service
- Upholds professionalism at all times
- Highly focused and maintaining accuracy in extreme pressure situations
- Strong analytical and problem - solving skills
- Excellent organizational and multitasking skills
- Attention to detail
- Good communication skills, both verbal and written
- Time management skills
- Ability to work under strict deadlines
- Takes initiatives
- Willing to go an extra mile to offer better service
- Passionate and full of energy