Lettings Property Manager

About Relio

Relio is a Leicester-based lettings agency launching this year, founded by an established portfolio landlord and property developer operating across Leicestershire. Behind Relio sits an 86-property residential portfolio under self-management for years, an active development pipeline, and the operational infrastructure of a multi-entity property business.

After years of running this in-house, we're preparing to open our doors to external landlords across Leicester — and we're hiring our first Lettings Property Manager to anchor the operation from launch.

This isn't a typical startup. You'll join a venture with backing, a real portfolio behind it, and the freedom of being a new entrant: no legacy systems, no inherited processes, no high-street baggage. We're building Relio from the ground up to be how a modern lettings agency should work — and we want a Lettings Property Manager who'll help us shape it. You'd be joining at the very beginning.

The role

You'll take ownership of the day-to-day management of our 86-property portfolio as it transitions to Relio, plus new external instructions as they come in. The work will cover:

• Tenant onboarding and offboarding
• Routine and reactive maintenance coordination
• Mid-tenancy inspections and condition reporting
• Rent collection oversight
• Compliance: gas and electrical certificates, EPCs, deposit protection, Renters' Rights Act 2025 requirements
• Tenant communications and issue resolution
• Landlord reporting and relationship management
• Conducting viewings and supporting onboarding of new external instructions

We're finalising our tech stack — the right person will have meaningful input on the tools we adopt for CRM, tenant onboarding, maintenance management, and rent collection. As a new entrant, we're not tied to legacy systems or contracts. We want someone who's worked with modern lettings software and has views on what works well.

You'll have operations support from a virtual assistant who can be trained to handle the work that frees you up — referencing administration, document preparation, first-line maintenance triage, statement preparation, and any other recurring admin you'd rather delegate. How you use this support is yours to shape.

Business development support

Property management will be the core of the role, but you won't be siloed from the commercial side of the agency. As Relio grows its external book, you'll play a meaningful supporting role in business development: conducting viewings on new instructions, onboarding new landlords, building relationships with prospects who become long-term clients, and helping us shape how we win and serve external business.

The founder will lead landlord acquisition; you'll be the operational anchor that makes it credible. For the right person, this is also where the growth path opens up — into Head of Property Management, operations leadership, or wider commercial responsibilities as Relio scales.

What we're looking for

• 3+ years' experience in residential lettings property management (essential)
• Comfortable managing a portfolio of 80+ properties with the right support structure
• Strong working knowledge of UK lettings compliance, particularly the Renters' Rights Act 2025
• Experience with modern lettings software (CRM, tenant onboarding platforms, maintenance management tools, rent collection systems) and views on what works well
• Commercial instinct — comfortable representing the agency to landlords and prospects, not just managing tenancies
• Practical, organised, and direct — you tell landlords what they need to hear, not just what they want to hear
• Driving licence and access to own car preferred (mileage reimbursed; company car may be available as performance recognition)
• Leicester-based or close enough for daily office presence and property visits
• The mindset to thrive at the very start of something — comfortable with ambiguity, decisions still being made, and shaping things rather than inheriting them

What we offer

• £32,000 base salary plus performance bonus
• 20 days annual leave plus bank holidays
• Workplace pension
• Office-based at our Wigston premises (Gloucester Crescent) with regular property visits across Leicester
• Backed by an established property business — not a typical startup risk
• Meaningful input on the tech stack, processes, and how we operate
• A genuine growth path — as Relio scales, this role can develop into Head of Property Management or broader operations leadership
• Flexible start date — we'd rather wait for the right person than rush the wrong one

How to apply

Apply via LinkedIn with your CV. We'd also love a short note covering:

1. Your relevant lettings experience
2. What attracts you to joining at the very beginning of a new agency

We're a small operation building something real, with the backing to do it properly. If that's the kind of place you want to work, we'd like to hear from you.