Job Title: Sales Consultant
Location: London, W1K 2PU
Employment Type: Full time hours, rolling contract
Pay rate: £14.80 per hour
Role Overview
As a Sales Consultant, you are more than a retail associate; you are a sleep specialist and a brand ambassador for one of the world’s most prestigious bedding manufacturers. You will cater to high-net-worth individuals, interior designers, and luxury enthusiasts, guiding them through a sensory and technical journey to discover the ultimate sleep experience.
This role requires a sophisticated blend of consultative selling, technical product mastery, and uncompromising service excellence.
Key Responsibilities
Expert Product Consultation
- Develop an encyclopedic knowledge of our product line, including the provenance of raw materials (e.g., long-staple Egyptian cotton, ethically sourced down, sustainable silks).
- Articulate the technical benefits of different thread counts, weaves (Sateen vs. Percale), and tog ratings to provide tailored recommendations based on client sleep profiles.
- Educate clients on the craftsmanship and heritage that define our luxury status.
Revenue Generation & Strategic Selling
- Closing Sales: Lead the end-to-end sales process, from initial greeting and "bed-making" demonstrations to final transaction and white-glove delivery scheduling.
- Upselling: Confidently transition clients from entry-level luxury items to our flagship, artisanal collections by highlighting value and long-term comfort.
- Cross-Selling: Curate "complete sleep looks" by suggesting complementary items such as silk eye masks, decorative throws, scented linen mists, and premium pillows.
Best-in-Class Clienteling
- Provide a "white-glove" service experience, ensuring every interaction—whether in-person, over the phone, or via email—reflects the brand’s high-end positioning.
- Proactively manage a personal book of business, maintaining long-term relationships with VIP clients and notifying them of new arrivals or private trunk shows.
- Collaborate with interior designers to specify bedding for large-scale residential projects.
Visual Excellence & Operations
- Maintain the pristine aesthetic of the showroom, ensuring all floor samples are impeccably steamed, tucked, and presented.
- Manage inventory levels and process custom bespoke orders with extreme attention to detail.
Candidate Profile
- The Luxury Mindset: You understand that luxury is about the experience as much as the product. You are poised, articulate, and comfortable engaging with high-profile clientele.
- The Storyteller: You have a passion for craftsmanship and can weave technical specifications into a compelling narrative about comfort and wellness.
- The High-Performer: You are motivated by sales targets and take pride in exceeding conversion and Average Transaction Value (ATV) goals.
Qualifications
- Experience: Experience in high-end retail (luxury fashion, fine jewelry, furniture, or high-end hospitality).
- Communication: Exceptional verbal and written communication skills.
- Detail-Oriented: A keen eye for aesthetics and a "perfectionist" approach to visual merchandising.