Senior Collections Advisor

Honeycomb is pleased to partner with a respected financial institution to appoint a Senior Collections Advisor within their growing Belfast City Centre team. This is a full-time, 6- 12-month temporary position offering an excellent pathway for those looking to develop their career with a bank recognised for its positive culture, staff development, and impressive employee retention.

The Role

As a Senior Collections Advisor, you'll be a key contact for customers facing financial difficulties, working within a telephony-based environment where inbound calls are central to the role. You will provide compassionate and effective support through:

• Engaging with customers primarily over the phone to gain a clear understanding of their financial circumstances
• Managing sensitive, telephony-based conversations with empathy, professionalism, and confidence
• Assessing individual situations to determine the most appropriate course of action
• Creating realistic repayment and support solutions that meet both customer and business needs
• Signposting customers to trusted external organisations for additional financial or debt advice
• Regularly reviewing customer plans to ensure they remain accurate and supportive
• Providing clear guidance on debt management options when required

The Person

• Experience within customer service, banking, or a financial support environment
• Experience in debt management, collections or asset finance is beneficial.
• Confident in managing sensitive discussions with empathy and professionalism
• Strong communication skills with the ability to build lasting relationships
• Proactive, compassionate, and solutions-driven in approach

Package & Benefits

• Monday to Friday, 9:00 am - 5:00 pm
• Hybrid working options available following training
• Supportive team environment with potential to move into a permanent contract

Please submit your CV through the application link provided.

If you have a disability and require adjustments during the recruitment process, please get in touch so we can support you.

Honeycomb is dedicated to ensuring equal opportunities for all applicants.

Please note: Due to the high number of applications, only candidates meeting the essential criteria will be shortlisted. Unfortunately, individual feedback cannot always be provided. Thank you for your understanding.

Skills:
Asset Finance Collections Debt recovery Banking Advisor Car Finanace recovery Collections advisor

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