Delivery Manager - Swindon, Wiltshire

Delivery Manager - Swindon, Wiltshire, SN2 8BN

Contract: PermanentSalary: A starting salary of 44,080 and up to 60,000 per annum depending on skills and experienceDelivery Manager Complaints Turnaround Programme

1318 month Fixed Term Contract - 36 hours per week - Hybrid Swindon base

We are relocating to new office premises at Newbridge Square, Swindon during 2026.We have an exciting opportunity to join Thames Water as a Delivery Manager within our Complaints Turnaround Programme.

This is a fastpaced, handson role where youll work across the organisation to identify opportunities for improvement, shape solutions, and deliver change that makes a real difference for our customers.

Youll help improve customer journeys by making experiences clearer, simpler and easier to navigate, while bringing pace, structure and focus to delivery.

What youll be doing as a Delivery Manager

Youll work closely with agile product and delivery teams to ensure solutions are welldefined, thoroughly tested, and deliver real business value while minimising risk to customers and performance. Alongside this, youll partner with the business to deliver smaller change initiatives quickly and effectively.

Key responsibilities include:

• Endtoend ownership and delivery of assigned initiatives.
• Developing initiatives through a customercentred approach, using insight and analysis to shape solutions that make processes simpler, clearer and easier for customers to navigate.
• Applying a structured approach to delivery, with strong planning and prioritisation skills.
• Driving progress with the tenacity to see initiatives through to completion, ensuring change lands effectively and delivers a better customer experience.
• Engaging, influencing and collaborating with multiple stakeholder groups to build trusted relationships and secure buyin.
• Translating enduser needs into clearly defined and prioritised requirements that help create straightforward, easytounderstand customer and colleague experiences.
• Providing clear problem statements to delivery teams and working collaboratively to design practical solutions that make it easier for customers and colleagues to get things right first time.
• Ensuring solutions meet business needs and demonstrating progress by measuring the business value delivered.

What youll bring to the role

To thrive in this role the essential criteria is:Youll bring a strong focus on improving the endtoend experience, helping to create solutions that are clear, human and easy to use for both customers and colleagues.

• Strong stakeholder management skills across all levels, with a customerfirst mindset.
• Confidence working closely with business areas to understand challenges, positively challenge assumptions, and shape solutions.
• Energy and resilience across the full project lifecycle from definition and design through to delivery and closure.
• Proven ability to elicit requirements using interviews, workshops, use cases, scenarios, and workflow analysis.
• Experience delivering continuous improvement initiatives within crossfunctional teams.
• Ability to rapidly understand new business areas, emerging trends, opportunities and constraints.
• A selfstarter with an inquisitive mindset, strong problemsolving skills, and a love of working in a fastpaced environment.

Wed be particularly interested if you have:

• A solid working knowledge of Excel and PowerPoint.
• Strong presentation skills, with the ability to simplify complex analysis and support strategic decisionmaking.

What's in it for you?

• A starting salary of 44,080 and up to 60,000 per annum depending on skills and experience
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
• Contributory pension Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

Were the UKs largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. Its a big job and weve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, youll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If youre looking for a sustainable and successful career where you can make a daily difference to millions of peoples lives while helping to protect the world of water for future generations, well be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Were committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether thats extra time, accessible formats, or anything else just let us know, were here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, youll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. Its also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.