Director of Global Learner Engagement, Communications & Change Management - London, United Kingdom
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital venturesand business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
As Director of Communications & Change for the Global Learning & Engagement team, you will lead the strategic design, execution, and scaling of BCGs global learner engagement and activation ecosystempowering how BCGers discover, experience, and apply learning across the firm. You will sit at the intersection of learning, marketing, technology, and change, ensuring learning is visible, compelling, personalized and embedded in the flow of work.
Specifically, you will:
- Lead and inspire a globally distributed team of 710 learner engagement, marketing communications, and change professionals across multiple regions and time zones, fostering a high-performance, collaborative, and innovative culture.
- Own enterprise learner engagement and change strategies, designing and executing global campaigns that drive awareness, adoption, and sustained behavior change across priority learning initiatives.
- Serve as the firms expert in learning communications automation, with deep hands-on expertise in Salesforce Journey Builder, including dynamic content blocks, data extensions, audience segmentation, and end-to-end journey mapping to enable seamless, scalable, and personalized learner experiences.
- Establish and lead the Learner Engagement & Activation Center of Excellence (CoE), providing global and regional L&D teams with playbooks, frameworks, branded templates, governance, and best practices to deliver consistent, high-impact communications at scale.
- Partner seamlessly across a complex stakeholder ecosystem, including Business Services Team Learning, Global and Local L&D teams, Specialty Business Units, IT, L&D Operations, Branding, and the Email Marketing teambalancing priorities, aligning strategies, and driving shared outcomes.
- Design and execute transformational change management approaches, translating strategy into compelling narratives and campaigns that build understanding, momentum, and buy-in across diverse audiences.
Bring cutting-edge marketing thinking to learning, applying leading practices in marketing strategy, branding, storytelling, analytics, and design to create creative, engaging, and differentiated learner experiences that excite BCGers globally.
Leverage data, analytics, and technology to continuously test, learn, and optimize engagement strategiesusing insights to improve reach, relevance, adoption, and business impact.
Facilitate workshops and working sessions with senior stakeholders and partner teams to co-create branding, communication strategies, and change approaches, driving alignment and shared ownership.
Explore and apply emerging capabilities, including AI, agentic tools, and modern learning platforms, to enable more personalized, adaptive, and scalable learner engagement experiences across the firm.
YOURE GOOD AT
- Turning strategy into action you translate complex business, learning, and change objectives into clear, compelling engagement and marketing communications strategies that drive adoption and measurable impact.
- Leading and developing global teams you inspire, coach, and grow high-performing, globally distributed teams, creating clarity, psychological safety, and accountability across time zones and cultures.
- Building trust and alignment across stakeholders you are highly collaborative and credible, bringing together diverse groups across L&D, IT, branding, marketing, and business teams to align around a shared learner experience vision.
- Operating with both rigor and creativity you balance structured planning, prioritization, and governance with fresh thinking, storytelling, and innovative approaches that elevate learner engagement.
- Driving change at scale you apply strong change management instincts to design campaigns and experiences that shift behaviors, build momentum, and sustain adoption through transformation.
- Leveraging data, technology, and automation you are fluent in marketing automation and analytics, using data, AI, and tools like Salesforce Journey Builder to personalize experiences, optimize performance, and continuously improve outcomes.
- Thinking big while working lean you are comfortable in fast-paced, high-volume environments, making smart trade-offs today while designing solutions that scale globally tomorrow.
- Leading with empathy and intent you develop others, listen deeply, and balance team well-being with high standards and results.
What You'll Bring
- 12+ years of experience in marketing/comms strategy, learner engagement, change management, or enterprise campaign management, with 4+ years leading global or matrixed teams.
- Deep, hands-on expertise in marketing automation, particularly Salesforce Marketing Cloud (including Journey Builder), MS Dynamics desirable, with a strong understanding of dynamic content, data extensions, audience segmentation, and journey mapping to enable scalable, personalized communication experiences.
- Demonstrated experience leading enterprise-scale change initiatives, designing and executing multi-channel campaigns that drive awareness, adoption, and sustained behavior change across diverse global audiences.
- Proven ability to lead and influence across complex stakeholder ecosystems, acting as a strategic bridge between business, learning, branding, marketing, and technology teams (including close partnership with IT and Agile delivery squads).
- Strong experience with data, analytics, and measurement frameworks, using insights to optimize engagement strategies and demonstrate impact on learner behavior and business outcomesnot just activity or open rates.
- Solid understanding of AI, personalization, and predictive capabilities, with experience applying these concepts to marketing, communications, or learning contexts to improve relevance, timing, and scale.
- Experience operating in global, fast-paced environments, managing competing priorities while building systems, playbooks, and capabilities that scale sustainably over time.
Who You'll Work With
Youll be a core member of the Global Learning & Development leadership team, partnering closely with senior leaders responsible for enterprise learning strategy, curriculum, platforms, and regional delivery.
Youll work directly with senior stakeholders and functional leaders across the firmincluding business unit leaders, technology partners, branding and marketing experts, and operations teamsto shape and deliver learner engagement, communications, and change strategies aligned to firm-wide priorities.
Youll lead a globally distributed, cross-functional team spanning campaign strategy, creative design, marketing automation, analytics, and operations, while also coordinating closely with agile delivery teams responsible for learning and communications platforms.
In this highly visible role, youll act as a strategic advisor, connector, and convener, facilitating alignment across leadership groups, guiding decision-making, and ensuring learner engagement efforts are consistent, scalable, and clearly tied to business outcomes.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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