IT Transformation Program Director Global Commercial Technology and Success - London, United Kingdom
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital venturesand business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
Reporting into the IT Transformation Management Office (TMO) and aligned to Global Commercial Technology & Success, the IT Transformation Program Director will lead program management for highly complex, enterprise-wide commercial technology initiatives that drive partner effectiveness, client relationship strength, and business growth.
This is a high-visibility transformation leadership role with an initial mandate to lead the transformation of Relationship Excellence (REx)BCGs global, experience-led and AI-enabled CRM platform for all Partners, supporting Business Development and commercial consulting success.
Over time, the role will expand to include additional large-scale commercial technology and AI-enabled initiatives across the Global Commercial Technology & Success portfolio.
The successful candidate will combine deep CRM and commercial enablement expertise with broader transformation leadership capabilities across digital platforms, AI-driven solutions, data-enabled products, and global adoption programs.
WHAT YOULL DO
BCG continues to invest significantly in technology, data, and AI to strengthen client relationships, enhance commercial outcomes, and drive growth. As IT Transformation Program Director for Global Commercial Technology & Success, you will ensure that complex technology initiatives deliver measurable business impactnot just functionality.
You will:
- Lead enterprise-scale commercial technology transformations from vision through execution and value realization
- Anchor initiatives in clear guiding principles, business outcomes, and measurable commercial impact
- Establish transformation roadmaps that balance near-term delivery with long-term platform scalability
- Bring together experience-led design, AI-first innovation, and disciplined program execution
- Proactively and assertively drive progress in complex, multi-stakeholder environments
- Test hypotheses early and iterate based on evidence, feedback, and adoption data
- Ensure alignment across senior business and technology leadership
- You will operate at the intersection of technology, data, AI, and commercial strategyconnecting platform modernization to real improvements in relationship quality, pipeline health, and revenue growth.
KEY RESPONSIBILITIES
- Program & Transformation Leadership
- Operate within the IT Transformation Management Office (TMO), leveraging transformation best practices and governance
- Lead with a clear, outcome-oriented narrative anchored in guiding principles and strategic intent
- Establish and run the program, proactively and assertively managing milestones, dependencies, risks, and resourcing
- Lead cross-functional teams spanning product, engineering, data, UX, and business stakeholders
- Test assumptions and hypotheses early, iterating plans and approaches based on evidence and learning
- Define initiative-level outcomes, success metrics, and value realization mechanisms
- Ensure transparency through clear executive communications, reporting, and decision forums
- Relationship Excellence / CRM Transformation Initial Flagship Initiative
- Lead the end-to-end IT transformation of Relationship Excellence (REx), BCGs global CRM platform
- Define the future-state vision, experience principles, and transformation roadmap
- Lead visioning and planning activities for MVP delivery and global solutions
- Ensure the platform is experience-led, intuitive, and embedded into Partner and Business Development workflows
- Drive AI-first capabilities, including relationship intelligence, automated insights, and next-best-action recommendations
- Commercial Impact & Adoption
- Partner closely with Global Commercial Technology & Success leadership, Business Development leaders, and Partners
- Ensure solutions translate into measurable improvements in relationship quality, commercial productivity, and revenue outcomes
- Lead change management, adoption, and enablement strategies
- Drive sustained behavior change and long-term value realization
YOURE GOOD AT
- Leading large-scale CRM, commercial enablement, or customer/relationship platform transformations
- Managing complex, multi-year IT programs with senior executive stakeholders
- Operating effectively in ambiguous environments and proactively driving clarity and momentum
- Translating Business Development and Partner needs into scalable, enterprise-grade technology solutions
- Delivering experience-led, AI-enabled platforms
- Connecting platform modernization to measurable commercial outcomes
- Testing hypotheses early and iterating based on adoption data and user feedback
- Influencing across IT and business teams without direct authority
- Communicating effectively across audiencesfrom engineers to executive leadership
What You'll Bring
- Proven experience as a Program Director, Transformation Director, or equivalent senior leader within IT, digital, or technology organizations
- Strong track record leading large-scale CRM, commercial technology, or enterprise platform transformations
- Deep expertise in CRM platforms, relationship management systems, or commercial enablement technologies
- Broader experience across digital platforms, AI-enabled solutions, or enterprise data-driven products
- Strong understanding of Business Development, partner workflows, and professional services commercial models
- Demonstrated experience delivering AI-enabled or data-driven transformation initiatives
- Solid background in application development and modern engineering practices
- Expertise in Agile and hybrid delivery methodologies
- Strong executive presence with exceptional written and verbal communication skills
- Ability to challenge legacy approaches and drive innovation at scale
- Bachelors degree in Business, Management, Technology, or related fieldor equivalent experience leading complex, business-critical technology transformations
- PMP / PRINCE II certification a plus
- Familiarity with GenAI platforms, cloud ecosystems, and modern delivery tooling strongly preferred
Who You'll Work With
You will work closely with the IT Transformation Management Office, Global Commercial Technology & Success leadership, Business Development stakeholders, Partners, and global product, engineering, data, AI, and UX teams.
This role sits at the intersection of commercial strategy and enterprise technologyplaying a critical role in how BCG strengthens relationships, modernizes commercial capabilities, and accelerates global business growth.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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