Job Purpose:
We are seeking a dedicated and organised Care Coordinator to join our team. The successful candidate will be responsible for managing client relationships, coordinating care plans, and ensuring seamless communication between clients and service providers. This role offers an excellent opportunity to utilise your communication and analysis skills within a dynamic environment, contributing to the delivery of high-quality care services.
Duties and Responsibilities:
- Provide prompt and effective responses to client enquiries, addressing concerns and offering clear guidance on aftercare and servicing options.
- Offer ongoing support to clients throughout the aftercare period, ensuring post-purchase satisfaction and timely resolution of issues.
- Maintain positive, professional relationships with clients, service providers, and internal teams to support efficient aftercare operations.
- Schedule and coordinate aftercare and servicing appointments with engineers to ensure timely and effective service delivery.
- Monitor project defect periods and coordinate defect resolution activities, particularly at the end of rectification periods.
- Ensure defects notifications are addressed within the timeframes stipulated in project contractual documentation.
- Conduct familiarisation and quality assurance visits to projects prior to completion and handover.
- Ensure full compliance of the Aftercare department with all relevant company policies and procedures.
- Maintain accurate and detailed records of client interactions, service requests, and issue resolutions for audit and service improvement purposes.
- Assess defect notifications in collaboration with the QA and engineering teams to determine whether issues are valid defects or client-related concerns.
- Manage and, where possible, minimise the cost of defect rectification. Work with the Commercial department to recover costs from responsible parties when applicable.
- Identify recurring defects and underperforming subcontractors and escalate concerns within the business for appropriate intervention.
- Compile relevant data and contribute to the preparation of management reports and performance dashboards related to Aftercare service outcomes.
- Any other duties as requested or required by the Senior Management Team.
Employee Benefits: - Competitive salary
- Company pension
- 30 days annual leave (inclusive of ROI bank holidays)
- Early finish on Fridays
- Active social and charity calendar
This opportunity is permanent contract. It is an excellent opportunity for a candidate who wants to gain experience with a progressive and dynamic company to further their career.
This role will be based at our Newry Head Office Monday to Friday.
Job Nature : Full Time
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