Housing Support Worker - Kingswood

As a Housing Support Worker, you will be a key member of the HomeChoice team, playing a role in helping to prevent homelessness, by supporting people to access and maintain suitable accommodation.

The HomeChoice service provides a high quality, comprehensive housing access service for households who are homeless or threatened with homelessness. Good housing can help to stabilise communities, reduce inequalities, improve safety and help reduce crime.

• Regularly, you will provide specialist advice, housing support and resettlement services to households who are at risk of homelessness or need to access more suitable housing.
• As well as supporting our housing advice drop in service, you will manage a caseload of households requiring housing related support.
• You will conduct initial interviews with individuals, assess and identify their requirements and monitor the households progress towards resolving their housing needs.
• It will be key for you to help people explore appropriate housing options, assist people to become tenancy ready and work closely with landlords to secure suitable properties.
• It will be your responsibility to ensure all information is processed in accordance with procedures, regulations and codes of practice.
• As required, you will undertake home and site visits and deal sympathetically with customers.
• Taking the lead, working with landlords and other services, to support households secure accommodation in the private rented sector.

• We require you to have experience in a similar role, either in housing or a specialist environment.
• You will demonstrate knowledge of relevant processes and have an awareness of regulations and codes of practice.
• Given the nature of this role, you will be able to engage and communicate effectively with a range of customers.
• You will be confident in your ability to liaise with outside agencies and organisations if required.
• You must be able to organise and manage your own caseload.

• We have two full time and permanent positions to fill.
• This role is hybrid, with a mixture of working at our office in Kingswood, working from home and site visits.
• Please note that due to the nature of this role, it is a requirement of employment that a Disclosure and Barring Service (DBS) basic check is obtained.
• You will be expected to travel throughout the authority and surrounding area so you must have a full, valid driving licence with regular access to a vehicle or have an alternative means of travel.

Interviews will be held on 15th June 2026.

• As part of our benefits package, you will receivegenerous annual leave(pro rata), employeewellbeing supportand you will have access to a range ofstaff discounts, including eye tests, travel, shopping and leisure activities.
• We recognise that ourdiverse teamof skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
• We know our team work best when they have balance in their lives, and we offer genuineflexibilityto help them achieve thatwork/life balance.
• We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of ourtraining and developmentoffer, which helps make the greatest long-term difference in work.

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.

• We're building and shaping communities which people are proud of.
• We're working with the most vulnerable in our community to help them achieve what they want in life.
• We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

Were making a difference, be part of it!

To view the full job description, please click this link:Support Worker HomeChoice - Job Description