Supervisor

Company: Mears

Location: Birmingham

Posted: May 16th, 2026

About the Role

:

We are looking for an experienced Repairs Supervisor to join our team in Birmingham. You will be responsible for overseeing day‑to‑day repairs activity across tenanted and void domestic properties, ensuring works are completed safely, on time and to a high standard. This includes managing operatives, coordinating workloads, carrying out quality checks, supporting with technical guidance and maintaining strong communication with tenants and stakeholders.

With a strong pipeline of work and a commitment to improving social housing standards, this is an excellent opportunity to lead a team that’s making a real difference in the community. We’re looking for someone who is organised, proactive and committed to delivering a first‑time‑fix service while driving performance and maintaining high levels of customer satisfaction.

Duties:

  • Supervise day-to-day delivery of planned and reactive maintenance works across occupied properties
  • Ensure all works are completed safely, efficiently, and to required quality standards
  • Conduct regular site visits to monitor progress, resolve issues, and ensure resident satisfaction
  • Allocate resources and operatives effectively to meet service targets and contractual obligations
  • Manage work schedules and priorities to minimise disruption to residents
  • Ensure full compliance with Health & Safety regulations, COSHH, and company procedures
  • Carry out quality inspections and ensure corrective actions are implemented where necessary
  • Lead and support a team of operatives, providing guidance, coaching, and performance management and productivity dashboards
  • Identify training needs and coordinate development opportunities for team members
  • Enforce HR policies including attendance, conduct, and grievance procedures
  • Monitor and maintain company assets including vehicles, tools, PPE, and van stock
  • Oversee material usage and procurement to ensure cost-effective operations
  • Use system reports to track performance, resource deployment, and asset condition
  • Act as a key point of contact for residents, ensuring professional communication and issue resolution
  • Liaise with client representatives, subcontractors, and suppliers to coordinate service delivery
  • Support contract mobilisation, compliance audits, and service improvement initiatives
  • Assist with budget control, forecasting, and identifying operational efficiencies and potential Gains
  • Provide cover for other supervisors during absence or peak periods
  • Attend toolbox talks, training sessions, and formal company meetings
  • Ensure all activities reflect company values and maintain a professional image at all times

    • Role Criteria:

  • Previous experience in a R&M Supervisor or similar supervisory role within housing or property maintenance
  • Proven track record of managing, monitoring, recording, and reporting Health & Safety and compliance activities
  • Experience delivering planned and reactive maintenance in occupied properties
  • City & Guilds or equivalent in a relevant trade discipline
  • Full, valid UK driving licence
  • Strong understanding of Health & Safety regulations, including COSHH
  • Working knowledge of Schedule of Rates
  • Excellent interpersonal and communication skills
  • Effective people management with the ability to lead, mentor, and develop teams
  • Strong customer focus and commitment to service excellence
  • Problem-solving mindset with a results-driven approach
  • Strong planning and organisational abilities
  • Decisive decision-making under pressure
  • Ability to negotiate and influence across teams and stakeholders
  • IT literate with confident oral and written communication skills

    • Benefits we can offer you:

  • 25 days annual leave plus bank holidays
  • Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
  • Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
  • Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
  • Family friendly policies
  • Company Vehicle and Fuel Card
  • Access to EAP Counselling sessions

    • All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

    To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

    Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

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